Healthy Paws | Pet Insurance Review

This is our first time having pet insurance for one of ourpups and we have been beyond impressed with the level of customer service, how easy it is to submit claims (our vet just faxes the claims in for us after any procedure or visit), and the speed with which the claim is reviewed and the reimbursement checks arrive in the mail. In the very rare event, I need to call Healthy Paws, an actual person answers the phone immediately and they are always so, so helpful. It has been such a relief to know we have insurance while dealing with the stress (and expense) of keeping our little pug healthy. For years, we questioned whether or not pet insurance would be worth the "hassle" we were expecting in getting claims submitted and approved. But we have had such a positive experience, I recommend Healthy Paws to everyone I know that has a dog. Our only regret is waiting so long to sign up!

Bella was always really healthy, but we thought it would be a good idea to have her insured just in case. This last Christmas we had a malignant tumor removed from her foot, and then this summer, we had two mast cell tumors removed. It's been really hard on my family and Bella. Making decisions about the welfare of your dog is hard enough, but if you need to factor in how much it will cost, it's even worse. Healthy Paws has basically done exactly what they said on their website, and they've been extremely friendly and caring through out. Our claims have been processed quickly and I think very fairly. They basically had our back in the worst of times, and I honestly can't recommend them enough!

Bella had always extremely healthy, but we had insurance just in case. But in the last eight months we've had two scares. She was diagnosed first with malignant tumor on her foot and then two Mast cell tumors. In both instances, she had surgery and on both occasions, Healthy Paws was there for us. Everyone we spoke to was so friendly. Claims were handle quickly and I think fairly. I really can't say anything better about an insurance company. I recommend them to all our doggie friends.

Our 18 month old Cavalier King Charles spaniel, Mr Bill, has hip dysplasia along with a torn ACl and luxating patella. We met the $500 deductible before surgery. Healthy Paws paid me 90 percent of the total bill!! Surgery cost $4100 and I expected them to review and decide on each line item. Instead they actually paid 90 percent of the total within one week. amazing! Then they emailed asking how Mr. Bill is doing. Wow, an insurance company that really cares!!!! I cannot recommend enough. I am telling all my friends and vets!!

I've had very good experiences with Healthy Paws. I've had two 'catastrophic' events with my pet, and Healthy Paws helped make both situations much less stressful. They were very responsive, and the front end stuff (paperwork, etc.) was minimal. One caveat: My pet came to me from the shelter with different insurance. I'm not sure I would have changed away from that insurance if I knew that the viral respiratory condition he was diagnosed with while under the initial insurance would then be considered a preexisting condition by Healthy Paws. My pet gets a lot of colds that are not covered because it turns out the preexisting viral infection makes him more prone to them (I did not know this at the time I switched insurance companies). But aside from this one difficulty, I've had a flawless experience with Healthy Paws. Especially with my latest claim, that involved very expensive emergency surgery - for which I was absolutely not financially prepared. In a nutshell: Friendly. Easy. Quick.