Healthy Paws | Pet Insurance Review

My dog had TPLO surgery and it was rather costly. I was lucky to have a good pet insurance company like Healthy Paws. They handled my claim promptly and within a few weeks, I received my reimbursement. Healthy Paws immediately contacted me that they received my claim...and upon reimbursement, reached out and inquired as to how my dog was doing. I was happy to have the personal touch. I am very pleased I chose Healthy Paws.

Almost 5 years,I have been with this company since January 2019 . I had 2 dogs covered paying over $300 monthly. I never made a claim and never missed a payment before a debit card change in July. My payments were on auto pay. I called as soon as I discovered an issue less than 3 weeks from cancellation. They canceled my policy 30 days later with no reinstatement option. They couldn't care less about the fact that we have been long term clients with no claims and now my dogs are older and it will be hard to get reasonable coverage for them .They are supposed to care about pets , they are part of a non-profit , but they are really just concerned about their bottom line and no concern at all for the fact that my dogs are older now 12yrs and 10yrs and more likely to be having a claim in the later years of their life with absolutely no consideration for the fact that they have made thousands of dollars off of my dogs youth and health.The new quote is double the payment amount with 30-40 percent less coverage with 4x the deductible - Total RIP OFF from a company that has made thousands off of these two dogs with 0 claims for so many years. The reps got real rude and defensive when I let them know I wanted to escalate a complaint.They would not give me a viable method to file a formal complaint.He first gave a PO Box to mail a complaint. I asked for other options and whether somone could contact me . He sarcastically suggested BBB so I have complained there as well. Don't subscribe to Healthy paws. If you love your dogs, keep researching and get coverage with a company that loves pets too!!!

I have been with this company since January 2019 . I had 2 dogs covered paying over $300 monthly. I never made a claim and never missed a payment before a debit card change in July. My payments were on auto pay. I called as soon as I discovered an issue less than 3 weeks from cancellation. They canceled my policy 30 days later with no reinstatement option. They couldn't care less about the fact that we have been long term clients with no claims and now my dogs are older and it will be hard to get reasonable coverage for them .They are supposed to care about pets , they are part of a non-profit , but they are really just concerned about their bottom line and no concern at all for the fact that my dogs are older now 12yrs and 10yrs and more likely to be having a claim in the later years of their life with absolutely no consideration for the fact that they have made thousands of dollars off of my dogs youth and health.The new quote is double the payment amount with 30-40 percent less coverage with 4x the deductible - Total RIP OFF from a company that has made thousands off of these two dogs with 0 claims for so many years. The reps got real rude and defensive when I let them know I wanted to escalate a complaint.They would not give me a viable method to file a formal complaint.He first gave a PO Box to mail a complaint. I asked for other options and whether somone could contact me . He sarcastically suggested BBB so I have complained there as well. Don't subscribe to Healthy paws. If you love your dogs, keep researching and get coverage with a company that loves pets too!!!

The ease of making a claim online. Also, they made a decision promptly. Overall, I am happy with the insurance product. There are some exclusions and deductibles, but I think the service and payments I receive are, overall, very fair.

I think Health Paws is a good insurer. Filing a claim online is very easy. They are pretty prompt in making a decision and the reimbursement is made directly into one's account, which also saves time. There are some exclusions and deductibles, but overall, I think the product is a good and fair value for the premiums.