Healthy Paws | Pet Insurance Review

Had previously had other pet insurance on 2 other dogs. Healthy Paws answered the questions I had about my claim, told me it would take a little longer since this was the first claim but future claims would be quick. They were very communicative through the claim process and paid out what they said they would and followed up to see how my dog was doing. I'd highly recommend them based on this 1st claim.

I am extremely pleased with my pet insurance with Healthy Paws. Never in my life have I experienced customer service like Healthy Paws; especially when dealing with claims on ANY insurance company. I've always been skeptical about the need for pet insurance but after my previous cat's accident and losing thousands of dollars towards his care, I vowed to look into pet insurance if I decided to get another pet. We did end up with a purebred Maine Coon named Gideon (GiddySmalls on Instagram - he's kinda famous - haha). I did extensive research and wanted the best coverage. Healthy Paws stood out. Still skeptical, I had some incidents that needed coverage. They were small claims so nothing to write home about, however, I was pleased on how easy it was to file a claim. All I needed to do was take a photo of the invoice from my vet using my phone and submit it via mobile app. No paperwork to fill out! No waiting for the vet to file the claim for you! The response was near immediate and the check arrived in about 5 business days. The payout amount was after your deductible was fulfilled so each time you filed a claim and there was a reimbursement, it went towards your deductible. After the deductible was satisfied, you would receive a check for amount owed. The big moment for us came when my Maine Coon decided to eat part of our rubber exercise mat. He needed to go to the ER for care and if you know anything about ERs - they are expensive. My cat needed extensive care and surgery which meant our bill climbed quickly near 6 grand. Who has that kind of money to spend these days for anything, let alone accidents? Afraid, I called Healthy Paws and told them about the situation and how I was scared that we weren't going to be covered because of how much they needed to do. Before going into my coverage, the representative actually emphasized with me and told me how sorry she was this was happening. She reassured me I would be taken care of based on my coverage and history. That gave me such a peace of mind; when you're already distraught over your pet being sick, the last thing you needed to stress over was finances. This relief allowed us to proceed with the necessary care. I made sure the vet gave us a line item invoice and like any other claim, I submitted it via mobile app. I called Healthy Paws to make sure it was received; we wanted this to process, like yesterday, because this care was paid for by credit card. Immediately it was approved and because

. She received excellent care, and we are so grateful we were able to provide her the very best. Working with Heathly Paws has been an absolute pleasure; our claims were processed so efficiently and everyone I communicated with was kind and helpful. Not having to worry about dealing with complicated forms, or any "red tape" was such a welcome relief during this stressful time. I am truly blown away by the outstanding costumer service and efficiency you provided us. I will continue to trust you to protect my pets and will recommend you highly to all the pet parents I know. Thank you again.

I have put Healthy Paws to the test. I found them to be not only compassionate, but every person I have talked to has made me feel like I have known them for years! I have put in a few claims and I am reimbursed so quickly, which I was very grateful. In my research for a Pet Insurance I have read testimony over and over again on various insurance sites how people are given a hard time with claims and how unhappy they are with those companies. That is not the case with Healthy Paws. I recommend Healthy Paws to everyone I encounter that has a pet. We unfortunately had a 4 yr old Tibetan, who was the runt. He developed Kidney failure and after a lot of treatments he just couldn't recover. We didn't have insurance, and never had insurance on our pets. This was a terrible lose for us and the expenses was overwhelming. So when we adopted our dog we decided to get insurance on her and our older lab. I researched many pet insurance companies and found Healthy Paws. We are very thankful to have found them.

. She received excellent care, and we are so grateful we were able to provide her the very best. Working with Heathly Paws has been an absolute pleasure; our claims were processed so efficiently and everyone I communicated with was kind and helpful. Not having to worry about dealing with complicated forms, or any "red tape" was such a welcome relief during this stressful time. I am truly blown away by the outstanding costumer service and efficiency you provided us. I will continue to trust you to protect my pets and will recommend you highly to all the pet parents I know. Thank you again.