5
out of 5
POSTED: | BY: Gigi Merrill
Caring and effective customer service
If you are looking into pet insurance, Healthy Paws is the way to go! We decided to purchase pet insurance for our dog, Sampson. We have been happy with the service, communication, coverage and plain kindness of these folks, but never more than now, when Sampson has been diagnosed with cancer. From the first visit to the ultrasound to the big oncology visit we have today, I know Healthy Paws is with us. The claims service is excellent and has been simple to handle. What matters even more is that the claim handlers really care. As soon as i submitted an invoice, i had a response, and the claim was handled within a day. And the personal touch is so evident, with the "give Sampson a hug" to "we are so sorry" along with the great service. Thank you.