Healthy Paws | Pet Insurance Review

I have had pet insurance since 2003 (different carriers). Hands down some of the best customer service, fast response, and extremely quick reimbursement in the business. I wish my own medical and dental insurance was so good. Literally snap a photo of a claim to submit through their app and (at most) 4-5 days later a response or even the check itself. They cover the level and items as discussed in the policy. No round around or delay. My dog had a medical emergency 2 weeks ago that really tested the policy. Less then 7 days after submitting the claim the check arrived. I would not hesitate to insure a pet through Healthy Paws. All 3 of my dogs have policies with them.

My 3 year old pup was diagnosed with a Mast Cell tumor. Not only did they reimburse 90%, but they did so with compassion and care. I highly recommend Healthy Paws since they not only go above and beyond in reimbursement, but also care for the dog / owner.

Have been covered by Healthy Paws [HP] for just over 3 years and could not be more impressed and satisfied. My Frenchie has had expensive procedures for both his eyes (scratched corneas) and his spine (multiple bulging disks) and the process for claim and recovery has been easier than that for my Medicare and the cost is trivial compared to the coverage!

A month or so after my then 5-yr-old Frenchie, Schalkie [skáll-key], came into my life in 2012, we moved to New York City (from SF Bay Area). Once settled in, I found a highly recommended vet here in the Upper West Side and asked if they could recommend a reputable pet insurer. They gave me a few names, but said they had "heard good things" about Healthy Paws.I immediately contacted Healthy Paws [HP] and set up a contract. BEST MOVE EVER!! For the monthly cost of what I pay for a few meals here, we have been covered beyond my expectations. A couple of years ago, his corneas were scratched during play while boarding. This required expensive specialist treatment at the Vet Hospital here (BluePearl) and within a week of my claim, a large check was sent to me from HP. More recently, after an expensive MRI and determination of spinal issues which required significant, really expensive spinal surgery, HP came through again. I had actually not expected them to cover a problem that was actually a breed issue. Both the MRI and the surgery were covered and, again, beyond my expectations! We're talking $$thousands (!) covered. The coverage is essentially Medicare-level for pets and even more SIMPLE! To top it all off, they even contacted me asking after Schalk's recovery and such. Yeah, I recommend Healthy Paws at every opportunity.

My dog had a luxating patella, which basically means their knee would pop out of place. Without any notice to Healthy Paws, I had the surgery done and paid everything up front. Upon payment, I asked my doctor to forward all medical records to Healthy Paws. I then submitted a claim with a short description. I called Healthy Paws just to make sure they received everything, which they did. About a little over a week later (this was my first claim), they approved the claim and sent out the reimbursement checks exactly as promised. They even wrote me a follow up e-mail later checking on the status and health of my dog. The service was extremely fast, painless, and courteous. I was expecting to have to overcome some obstacles being that I did not notify them that I was going to have the surgery, but none were presented. The process to submit the claim was also extremely easy. There was no need to fill out any long forms. I just took a picture of the receipts and sent it through the mobile app. I'd highly recommend them to anyone and everyone.