5
out of 5
POSTED: | BY: Shani Banerjee
Excellent Customer Service, Speedy Turnaround
Healthy Paws has now assisted in two major claims for TPLO surgery for my dog, Basti. She is a 5 year old pup who has had to have her knees essentially re-constructed; yes, if you have gasped for air in thinking about the small car I could have bought for the price of her surgeries, you are correct.
Thanks to Healthy Paws, this burden was not mine alone. I got my pup when I was still finishing school and am still at the beginning of my career; a monthly payment with a low deductible and high payout has been essential to her guaranteed care. We were able to go to one of the best surgeons in the country, twice now. I was able to file my claim with no hassle online/through my mobile app, and track the progress of the claim. Even with the holidays, their turn around was in their 7-10 day promise.
I am perpetually impressed with the Customer Service I receive and follow ups regarding my pup's health and my customer experience.
I will continue to highly recommend this company to my fellow pet owners!
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