Healthy Paws | Pet Insurance Review

Healthy Paws is wonderful. When we got a Frenchie, we heard of their health problems, so we knew we needed great pet insurance. Sure enough, our puppy, Arthur, just had to have major surgery. Healthy Paws paid 90% of the cost of surgery, and it was super simple. They process claims expeditiously, and their customer service folks are always very friendly and helpful. Very pleased and would recommend to anyone!

Since day one, Healthy Paws was quick to respond to claims and covered exactly what they said they would cover. Not once did I struggle to work with their representatives. The online and mobile system is super user friendly and they responded to my claims quickly and efficiently. Wouldn't waste my time with any other insurance company.

Unfortunately, I have had more than a few mishaps within the first 2 years of being a 1st time pet dad...some of them major injuries to my puppy. Healthy Paws has been nothing short of amazing and has given me the piece of mine to never hesitate to make sure my dog receives the best possible medical care available. I recommend Healthy Paws to every pet parent at the vet, dog park, apartment community...literally every chance I get. One of the best pet parent decisions I could have made and will certainly open a new policy if I decide to ever get another pet.

I'm embarrassed how long it has taken for me to write this review but after submitting our 2nd large claim, I knew I had to finally do it. We've been a client since June 2013 after extensively comparing other insurance companies. In May 2014, our lab mix (7 at the time) needed a $3000 TTA knee surgery. Healthy Paws was great and was able to tell me prior to the surgery that this would be covered. Within a week of submitting my claim, we received our check and proved there were no hidden fees or excluded coverage. Funny story....about 2 months prior to our dog's knee surgery and our first claim, my husband wanted to cancel our pet insurance since he wanted to cut back on the budget. I talked him into keeping it for a little longer and we are both glad we did. He now recommends Healthy Paws to his friends. Fast forward to July 2015 and our dog had sudden neck/back pain and could barely move. I had a feeling we'd need to get X-rays and a possible MRI to diagnose the problem and was nervous about the cost but also hated seeing our dog in pain. I called Healthy Paws and they were quick to respond and confirmed that X-rays,MRI, surgery, etc would all be covered. We took our dog into the ER and then they sent him to a specialist for MRI. The bills for over $4600 were quickly reimbursed. To date, Healthy Paws has reimbursed us over $7600. Even with our $50/monthly coverage, we are net positive with our investment. My only regret is that we didn't get this earlier so our dog could qualify for the hip dysplasia coverage.

We had only paid two monthly premiums for Phoebe when she got sick. A puppy that is a chewer is not uncommon, but Phoebe got sick due to material in her intestines. Surgery took place immediately and her recovery was fast. Healthy Paws turned around our claims in less than two weeks. I highly recommend Healthy Paws, especially because their representatives were so helpful during the claims process.