Healthy Paws | Pet Insurance Review

I have really enjoyed my experiences with Healthy Paws. I've been a customer for 4 years now. They are quick to respond, customer service is top notch, and they are very clear with billing and reimbursement. The app is also very easy to use and makes processing claims a breeze. They also follow up to check on how my dog is doing when I submit a claim. Love Healthy Paws!

My dog was treated for multiple grandmal seizures. She was eventually diagnosed with a brain tumor. We were referred to an oncologist who recommended that our dog receive cyber knife radiation treatments. The Healthy Paws staff was able to confirm for me that this would be covered, in advance of the treatments. When the treatment were complete, they processed our claims quickly and paid exactly what the policy states that they would pay. The Healthy Paws app is also a great way to manage my pet's insurance. My experience with Healthy Paws is nothing short of perfect!

Healthy Paws is the best! When we got our Frenchie two months ago, we also got pet insurance because of their notorious health problems. We knew we would need it eventually, but didn't imagine it coming in handy so quickly! Our dog was having a hard time playing or sleeping at night because of breathing issues. Even though the vet told us it would be ok to wait, having Healthy Paws insurance made the decision an easy one! It's been a week since the surgery and our pup is like a brand new dog he has so much energy and can breathe so much better! Healthy Paws reviewed and accepted the claim within a day, and we got the check only a few days later. To top it off, we received a follow up email asking how our dog was recovering- so impressed!

Had previously had other pet insurance on 2 other dogs. Healthy Paws answered the questions I had about my claim, told me it would take a little longer since this was the first claim but future claims would be quick. They were very communicative through the claim process and paid out what they said they would and followed up to see how my dog was doing. I'd highly recommend them based on this 1st claim.

I am extremely pleased with my pet insurance with Healthy Paws. Never in my life have I experienced customer service like Healthy Paws; especially when dealing with claims on ANY insurance company. I've always been skeptical about the need for pet insurance but after my previous cat's accident and losing thousands of dollars towards his care, I vowed to look into pet insurance if I decided to get another pet. We did end up with a purebred Maine Coon named Gideon (GiddySmalls on Instagram - he's kinda famous - haha). I did extensive research and wanted the best coverage. Healthy Paws stood out. Still skeptical, I had some incidents that needed coverage. They were small claims so nothing to write home about, however, I was pleased on how easy it was to file a claim. All I needed to do was take a photo of the invoice from my vet using my phone and submit it via mobile app. No paperwork to fill out! No waiting for the vet to file the claim for you! The response was near immediate and the check arrived in about 5 business days. The payout amount was after your deductible was fulfilled so each time you filed a claim and there was a reimbursement, it went towards your deductible. After the deductible was satisfied, you would receive a check for amount owed. The big moment for us came when my Maine Coon decided to eat part of our rubber exercise mat. He needed to go to the ER for care and if you know anything about ERs - they are expensive. My cat needed extensive care and surgery which meant our bill climbed quickly near 6 grand. Who has that kind of money to spend these days for anything, let alone accidents? Afraid, I called Healthy Paws and told them about the situation and how I was scared that we weren't going to be covered because of how much they needed to do. Before going into my coverage, the representative actually emphasized with me and told me how sorry she was this was happening. She reassured me I would be taken care of based on my coverage and history. That gave me such a peace of mind; when you're already distraught over your pet being sick, the last thing you needed to stress over was finances. This relief allowed us to proceed with the necessary care. I made sure the vet gave us a line item invoice and like any other claim, I submitted it via mobile app. I called Healthy Paws to make sure it was received; we wanted this to process, like yesterday, because this care was paid for by credit card. Immediately it was approved and because