Healthy Paws | Pet Insurance Review

Remi, our Miniature Bull Terrier has had Healthy Paws since he was 4 years old. Almost immediately after we purchased the insurance he developed an genetically caused eye condition that required expensive surgeries and lifelong medications. Healthy Paws covered all of his medical costs. On Christmas this year, Remi became ill. We rushed him to the emergency veterinarian where he was diagnosed with a life threatening pericardial effusion. We were informed that pericardial effusions generally occur due to a cancer in the heart called a hemanagiosarcoma and this diagnosis would be terminal. The emergency veterinarian told that if they performed the procedure they could give Remi (and us) quality time together and time to perform additional testing to confirm the diagnosis. Unfortunately, over the next few days his diagnosis was confirmed. Despite this, these days were cherished and he was without suffering. We are thankful that we had Healthy Paws Insurance during this difficult time as it provided us the ability to make decisions that were based entirely on the best interest of Remi. Healthy Paws has been a wonderful partner with us in the care of Remi. Martina

My energetic Bichon Frise tore his ACL and I was told he needed surgery at a cost of over $3,000! I had never filed a claim before so I was worried. I found the process to upload documents easy, and they were easy to contact. They were helpful and friendly on the phone and I was helped throughout the process. The reinbursement check came quickly. I have since recommended them to friends and will continue to do so.

When my fiancé and I first adopted our dog my brother insisted that we get pet insurance. I researched all the pet insurances online and even made a spread sheet of what was covered and included in each one. From all the 5 star reviews and the information I found, I decided on Healthy Paws. I hoped I never had to actually submit a claim but unfortunately our young dog had different plans. A couple days before Christmas he got into our trash and decided to put Healthy Paws to the test. We realized he had ingested something when he became lethargic and began to refuse food on Christmas Day. We brought him to the emergency vet and sure enough he needed a $4,000 surgery/hospital stay to remove a foreign body from his stomach. After we picked up our dog from his surgery, I immediately started the claim process. I took a picture of his itemized receipt on the Healthy Paws App and hit submit (yes it was that simple). A couple days later I received an email stating that my claim was accepted and was informed that our reimbursement check was on its way. I couldn't believe how fast and easy the claim process was but the absolute best part is we got reimbursed the exact amount that I was expecting. From my experience with other insurance companies I thought for sure I would be on the phone for days trying to figure out why they didn't cover certain parts of the surgery and trying to fight to get more money back. This absolutely was not the case with Healthy Paws! There were no hidden fees or rules that we missed and our check arrived quickly in the mail. In the midst of planning a Wedding and after all the Christmas bills getting reimbursed the money for the surgery was amazing. Thanks Healthy Paws for helping to save our Christmas! Our dog is happy, healthy and back to his old antics!

Healthy Paws has now assisted in two major claims for TPLO surgery for my dog, Basti. She is a 5 year old pup who has had to have her knees essentially re-constructed; yes, if you have gasped for air in thinking about the small car I could have bought for the price of her surgeries, you are correct. Thanks to Healthy Paws, this burden was not mine alone. I got my pup when I was still finishing school and am still at the beginning of my career; a monthly payment with a low deductible and high payout has been essential to her guaranteed care. We were able to go to one of the best surgeons in the country, twice now. I was able to file my claim with no hassle online/through my mobile app, and track the progress of the claim. Even with the holidays, their turn around was in their 7-10 day promise. I am perpetually impressed with the Customer Service I receive and follow ups regarding my pup's health and my customer experience. I will continue to highly recommend this company to my fellow pet owners!

My cat Dante work me up at 3 in the morning 2 days before Christmas. After taking him to the two different vets, including a 24 hour emergency vet, I got an oh-so-fun $1400 holiday gift (but thankfully a healthy cat.) Submitting the claim was a lot easier than I expected. With the phone app, just take a picture of the invoice from the vet, click submit and that's it. We submitted our claim on December 24th, and had our check IN HAND on January 3rd. And that's during the holidays! Way to back up what you promise, you have earned a customer for life. 100% Recommended!