Healthy Paws | Pet Insurance Review

This is a long review but I think you'll find some details that will help you make a well-informed decision about why you should choose Healthy Paws. Since the day we joined, we have been absolutely thrilled to be Healthy Paws customers! I have been in the customer service business a long time, long enough to know when I'm getting lip service customer service and when I'm getting customer service from a company that truly values its customers, and Healthy Paws is a truly human company. They have caring, thoughtful staff that do an outstanding job with customer service, and really with every aspect of their business. So let's start with the basics of why you'd want to become a customer - coverage. You have many options for coverage - different deductible and co-pay options, so you'll be able to find something that fits your budget and your insurance needs. Now let's move on to the coverage of illness/injury - you're simply not going to do any better with another pet insurance company. Healthy Paws covers way more than other companies do, and don't quote me on this one, but I'm pretty sure they even cover at least some holistic treatments. Then what about pre-existing conditions? Sure there may be just one or two, but that's it, and I find them far more than reasonable limitations. I don't even consider them really limitations at all, they are just no-brainers. So coverage is just terrific. And please, don't gripe "they don't cover routine healthcare items." Okay, they don't, and I don't expect them to. That's not why you're buying pet insurance. You're buying it to offset pet care expenses, and sooner or later you're going to have an injury or illness and you're going to face that question, how much is this going to cost me? As much as you love your pets, like we do, you're going to think about money. Well, let's simply remove that burden by having you become a Healthy Paws customer, and rest easy that you've got coverage you can count on. Nothing to worry about anymore. Now, claims handling. This is where many insurance companies stumble, both pet and human insurance companies. Nobody, I mean nobody, handles claims more efficiently or more pleasantly than Healthy Paws. They excel in this area. First of all, you can upload documents to their website to submit a claim. Or, if you prefer, you can download a form that pre-populates some of your specific pet information to make that a little easier. But just submit it online. If

I have just had to make my first claim with Healthy Paws, having bought insurance for my cat 5 years ago. I didn't know what to expect, but the service has exceeded my expectations by far. My cat was recently diagnosed with hyperthyroidism, and my vet recommended a radioactive iodine injection which is very expensive, but I felt was the best option.My vet's office faxed my cat's records on the day she went for her treatment, and all I had to do was scan and upload the itemized bill when she came home. Within a few days I got a personal email confirming that my claim had been approved for the full amount (minus deductible). I was amazed how easy this was, and how friendly the email had been as they also wanted me to let them know how my cat was. Two days later I got another follow up email, again just inquiring my cat was doing (happily she's just fine). Having wondered whether I might have to gear up to fight for my claim, I could not have been more pleasantly surprised. It could not have been an easier and I really appreciated the personal experience. I'm happy to recommend Healthy Paws to anyone who is considering pet insurance.

When a loved pet suffers a sudden illness, it's stressful enough dealing with eye surgery and navigating through needed treatments and specialists; having a health insurance company that is professional, supportive and positively responsive, makes for an easier and less anxious experience. Healthy Paws Pet Insurance is just that; a professional group of caring and responsible individuals whose primary emphasis is the well being of animal pets.I feel fortunate to be enrolled with this distinguished group.

When I found my wonderful pit bull, Petey, through a rescue organization, my commitment to caring for his every need included purchasing a pet health insurance policy that would protect both of us. I searched the internet and got personal recommendations and all signs pointed to Healthy Paws, and I'm very glad I made the choice. Submitting a claim is effortless, and Healthy Paw's responsiveness is remarkable. Petey recently went through surgery to repair a torn cruciate ligament. I submitted the claim on the morning following his return home from the vet and Healthy Paws reviewed and approved it, and emailed me that afternoon. No issues, no challenges. On a few occasions, I've called them to ask questions and have always been greeted by pleasant knowledgeable people who provided me with frank honest answers and expressed their concern for my boy. I wish my own health insurance provider was as easy and pleasant to negotiate. They conduct their business with a personal touch, and that's a nice way to experience a health insurance company.

I have had Healthy Paws insurance for several years. They are the BEST. Claims are processed promptly. My dog had to have surgery last week and after I submitted the claim they sent me an email to ask how he was doing! Amazing concern and customer service.