Healthy Paws | Pet Insurance Review

Submitting your claim via the app cant get any easier. From start to finish the process took less than a week and funds were back in our bank account.

I can't tell you how happy I am with Healthy Paws! They lead their company with service excellence and when you become part of the Healthy Paws family, you join (and stay!) because of the level of service. It's not only easy to put in a claim, but I've also never had any issues receiving a reimbursement quickly. The claims are reviewed soon after you submit it and the check is in your hands within a week. Beyond the basic premise of doing and providing what you pay Healthy Paws for, they actually care about you and your pet. For example, my baby Luna (a 3 year old pit mix pup), recently tore her ACL and after submitting the claim for her surgery, Tim from their amazing client services department reached out to check in on how her recovery was going. He didn't have to do this, but he went just one simple step above and beyond what I expected and really personalized our experience with HealthyPaws. I rave about Healthy Paws to anybody that will listen! Their service is second to none and we are so lucky to have them as our insurance provider. HealthyPaws, thank you again for checking in on Luna, it makes a world of difference to know that you treat us like part of your family. Being in the Client Services field, I look for brands that lead with service and I'm so happy that Healthy Paws does! All the best, Diane M.

We purchased Healthy Paws for our kitten as soon as we got her at 11 weeks old. One month later she had a bad gastro virus that required hospitalization. It was scary, but our kitten is fine now. Healthy Paws handled the claim very quickly and without any hassle. So far, we're very satisfied with their service, and while we're hoping we won't need to make any more claims for many years, it's great to know that we're covered. Also, and this should come as no surprise, we're very glad we didn't wait until our kitten was older before buying insurance.

Our 6 month old Boykins Spaniel was diagnosed with Medial Patella Luxation. It is a hereditary disease and I discovered it while walking behind him noticing his leg giving way occasionally. His vet found the problem and we have had two surgeries so far. Healthy Paws has been behind us all the way. So thankful not to have financial stress on top of all the other stress on our puppy and family. Thank you Healthy Paws!!!

I don’t typically write reviews, but was compelled to do so after my dog, Lexi, needed surgery for a torn ACL. I had heard horror stories of pet insurance companies and the nightmares others have endured in getting refunded the bare minimum for medical needs. I was expecting I would need to spend several hours on the phone to get everything in order for a minimum reimbursement. I truly did figure they would give me all kinds of run-around and excuses for why everything was excludable under the insurance plan. Well none of that happened with Healthy Paws!! OMG, they took care of everything so seamlessly, quickly and most importantly stress-free that I just want to say – THANK YOU!! THANK YOU!! THANK YOU!! I was so stressed out and worried about Lexi, I couldn’t think about anything else. They took care of the vet bill and did so with very minimal effort on my part. The vet submitted the procedure and billing and that was pretty much it. They reimbursed me back almost the entire amount of an over $4,000 bill. I just couldn’t believe how wonderful they are. The reimbursement was in the mail before I could even start thinking about the bill – I was still nursing Lexi back to health and she was all I could think about. And to boot, they even sent me a follow-up email a few weeks after the surgery just to check how she was doing. Nothing else! No billing questions. No, sorry we need more paperwork. Tim, from the Claws and Paws section, sent me an email that was simply asking “Hey, how’s she doing”. I can’t say enough good things about Healthy Paws and my experience. They really took care of Lexi when I needed them most. THANK YOU!!!