Healthy Paws | Pet Insurance Review

After extensive research, we selected Healthy Paws pet insurance in June for our two new Goldendoodle puppies. In early July, our 18 week old, Ziggy, swallowed a rock from our backyard which required major surgery to remove. He was in intensive care for three days. Needless to say, this was a very traumatic and expensive experience for all of us. We feel so happy that we chose Healthy Paws. They processed our claim and mailed our check within days after the vet paperwork was submitted. The process was simple - all online. The customer service staff at Healthy Paws is awesome! I received an email at the end of July inquiring about Ziggy's recovery. I didn't expect that - an insurance company that actually cares - WOW!!! I am happy to report that Ziggy has fully recovered and is back to his curious, feisty self. I would highly recommend Healthy Paws to any pet owner.

I can't say enough good things about Healthy Paws, their coverage, and their service. I have had coverage for my dog since 2014, and we have had a few larger claims that would have been a real burden without Healthy Paws. It's nice to have the peace of mind that when something unexpected comes up you don't have to worry as much about the cost, and focus on the well being of your pet. It's a great investment, and they typically process and pay claims in less than a week. Don't think twice about signing up, just do it.

Healthy Paws has taken care of us and our two dogs for several years now. The coverage was exactly what I was looking for, the rates are very fair, it could not be any easier to file a claim (take a picture of your receipt!), checks are mailed quickly, the people are amazingly friendly and helpful.

My dog was recently hit by a car and had almost $5000 in medical bills. Under my plan, I had to pay approximately $1200 out of pocket which made a huge difference and allowed me to focus on my dog's recovery rather than how I was going to pay her medical bills. Whenever I called with questions, I received amazing customer service and everyone I talked to was very patient and nice, even asking how my dog was doing. My monthly payment is so affordable and I feel at ease knowing my dog is protected by the best pet insurance!

We signed up our 9 year old Dalmatian for coverage in case of unexpected illness or injury with a $500 deductible. We have only filed one claim which was partially paid, however the treatment by the vet was excluded from payment because Healthy Paws said it was described in the claim as a consultation which they don't cover. They did apply costs for blood work and medication towards the deductible. And Customer Support did explain how the vet needed to describe the part that was not covered, but could not refer me to a manager, or even identify a manager who could call me back for immediate resolution. To date, we don't have either of the two vet treatment costs applied to the deductible by Healthy Paws. You must train your vet to be careful to describe treatment as treatment and not exam, consultation or recheck. Also of note is that Bubba Beau's insurance cost went up in year two by $13 per month- so over $100 per year. We hope this doesn't happen every year. It is a helpless feeling to not be able to get decent insurance coverage for our beloved family member.