Healthy Paws | Pet Insurance Review

When I purchased my puppy Riley in September I questioned whether I should purchase pet insurance. This is one of the best decisions I have made. Riley fractured his front leg 2 weeks ago and had to have a plate and seven screws put in for the bones to heal. Needless to say a very pricey surgery. I filed my claim with Healthy Paws by using my phone app and in less than 2 weeks they sent me my reimbursement checks. On top of that they have checked in with me a couple of times to see how Riley is progressing. Our health insurance companies could learn a lesson from this company.

I couldn't be happier with the service I have received from Healthy Paws. They have a great app that keeps the entire process of submitting claims super-convenient. My "senior" dog tore both his knees within a very short time of one another, causing two major surgeries. I was so impressed with how quickly Healthy Paws processed the claims. They even checked in on how my dog was healing, and I believe they genuinely care about the welfare of animals. I was so stressed by my dog's injuries; it was a relief knowing that I didn't have to be stressed out by the expenses of surgery, thanks to our insurance with Healthy Paws.

I was recommended to Healthy Paws by a fellow dog owner and I happened to receive a discount through my employer so we chose them initially. As a first time dog owner of a notoriously-prone to health problems breed, I wanted to be careful. From the beginning, setting up my account, submitting all of my dog's records, and submitting claims have been a breeze. Queso at first showed signs of a skin allergy which we had to submit claims for and everything was turned around fast and easy. The next scare was pnemonia - which required 2 days of hospitalization and a lot of care. Not only did they process the expensive claim fast, but they followed up with a personal message inquiring about Queso's health. Thank you Health Paws!

Submitting your claim via the app cant get any easier. From start to finish the process took less than a week and funds were back in our bank account.

I can't tell you how happy I am with Healthy Paws! They lead their company with service excellence and when you become part of the Healthy Paws family, you join (and stay!) because of the level of service. It's not only easy to put in a claim, but I've also never had any issues receiving a reimbursement quickly. The claims are reviewed soon after you submit it and the check is in your hands within a week. Beyond the basic premise of doing and providing what you pay Healthy Paws for, they actually care about you and your pet. For example, my baby Luna (a 3 year old pit mix pup), recently tore her ACL and after submitting the claim for her surgery, Tim from their amazing client services department reached out to check in on how her recovery was going. He didn't have to do this, but he went just one simple step above and beyond what I expected and really personalized our experience with HealthyPaws. I rave about Healthy Paws to anybody that will listen! Their service is second to none and we are so lucky to have them as our insurance provider. HealthyPaws, thank you again for checking in on Luna, it makes a world of difference to know that you treat us like part of your family. Being in the Client Services field, I look for brands that lead with service and I'm so happy that Healthy Paws does! All the best, Diane M.