5
out of 5
POSTED: | BY: Diane Maikui
Wow, best customer service
Healthy Paws saved me from having to make a difficult decision on my pet, Dominic. He has arthritis in his right rear hip so he needed x-rays for that and then medicine that cost $90 per month, when I sent in the invoices, via on-line, they paid, no questions asked with a week. Recently he seemed to be getting worse and was always falling down and couldn't walk on his front right. We had to go to a neuro specialist and he diagnosed a herniated disc in his neck, which required major surgery. It would have cost me $5,700, but with the insurance reimbursement I paid 1030. Healthy Paws was and is always very sympathetic to me when I call about my boy. They treat me like family and totally understand about people wanting to take care of their pets, who call upset and worried. They don't ask questions, this last big bill was process and checks received with a week. Now that's customer service. I would highly recommend Healthy Paws insurance anyone with a beloved pet. Thank you Healthy Paws!!!