Healthy Paws | Pet Insurance Review

healthy paws is just a scam do not trust them. they will take your money for years and then once you have a problem make it impossible to get a reinbursment. you only see how dishonest and deceiving this health insurance is when you file your first claim! even if your dog is super healthy and it is 100% obvious the problem was just an accident. dont fall for this scam. This review is not about the deductible, it is about filing claims and suddenly finding out how they operate. Healthy Paws should request ALL the medical records and information they need and make sure that your dog will eventually be eligible for claims BEFORE starting charging you. Two different healthy paws representatives told us over the phone that the records that they requested when we suscribed and they “accepted” our dog were actually not ENOUGH and that they only really check your eligibility AFTER you submit your first claim!!! What?? This means that if your dog is ok, you can pay them for YEARS before you actually find out that your dog might not be eligible after all! Even if they end up accepting this specific claim I think this is very DISHONEST. Apparently this is written somewhere in that very long contact they sent us (of course…) As you can read in other reviews here and in their app, you only find out how things are when you have a claim. They charge you for years but then they need to check if you are “really eligible”. WTH???

I read all the reviews both personal and business ratings by companies such as Forbes. What a surprise it was to make my first claim in almost four years for my dog and get the “ run around”. I made the claim the middle of June and was assured that this claim would be reviewed by this past Wednesday- 7/ 20/23. Several phone calls and faxes prior to this have been made. Today is Thursday and of course no response to have this claim settled has been offered. (all necessary paperwork has been sent twice ) My payments have been made on time ( drawn from a credit card) and I expect service to live up to their commitment ( usually 2-3 days processing time per their website). I have no recourse but to warn others of the false claims Healthy Paws makes. I am retired and I chose this policy so that I would not have to “ worry” about giving my dog the best care possible even with my being on a limited budget. I wanted that reassurance of a healthcare plan that would take care of my “ loved “ friend if unexpected occurrences happened. I have not received that help or assistance Please be warned and look at other policies . Our “ furry” friends deserve better!! I’m hoping that these comments will be published.

healthy paws is not to be trusted They accepted to insure our super healthy dog 2 years ago. They requested health docu,ments that we submitted and we have paid them ever since. We never filed a claim until today because our dog had a fox tail accident. Suddenly they don't know if our dog is healthy and they need more medical records that they never mentioned before, so basically they just take your money for years and then once you have a problem make it impossible to get a reinbursment. You will only find out how dishonest and deceiving this health insurance is when you file your first claim! Even if your dog is super healthy and it is 100% obvious the problem was just an accident. Dont fall for this scam. I REGRET having this insurance!

I wish human insurance was this encompassing and easy. I've have 3 cats insured and they've always been there for me. They are quick with your claims and clear in their explanations. And most importantly, they really care about your pet (and you!). Their customer service is excellent and empathetic. I can't recommend them enough!

Very bad company seems they do everything to not pay you back I've been more than 2 years with them I file 2 claims of 1600 never got a penny back They keep asking for additional doc and keep closing the claims I called them many times no success If you want get scammed chose this company Go to bbb and look their review there