Healthy Paws | Pet Insurance Review

I'm so happy with Healthy Paws pet insurance! My husband and I have 3 dogs (we only had two when we first purchased a policy for one dog). We knew as soon as we got the one dog, Kya (a Pit Bull/Pointer mix), that she was going to be trouble! We were right. I think we started a policy for her in fall/winter 2014. In March 2016 we discovered she ate a bunch of mouse poison that we had under our house. Luckily we figured it out within 20 minutes of her doing it. We made her throw up, but we still took her to the vet. The vet did some emergency treatment, but closed at 6pm for the weekend, so we had to take her to another location for her to stay the night. After we took her home the next day, I got my bills together and sent them to Healthy Paws on Monday. The claim was processed within the week and I received a reimbursement check soon after that. Our little troublemaker got into more trouble in July 2016. She had eaten part of the rug one day. We didn't think too much of it, but she threw up here and there for a few days in a row. After one day when she threw up a LOT, I took her to an emergency vet. She seemed fine, but thankfully I decided to have x-rays taken, which showed there was some caught in her intestines and she needed surgery to remove it. She had surgery that night. I picked her up the next day, and filed my claim the following day. Again, Healthy Paws processed the claim very quickly - within the same day! I received the reimbursement check a few days later. We chose 90% reimbursement for Kya, with either $200 or $250 annual deductible. In total, we've had around $4,500 in emergency vet/surgery bills, and we've been reimbursed for most of that thanks to the pet insurance. Customer service is always quick to respond too, when I've emailed then to clarify my claims. We have an older dog now, and although the policy would cost more (and the deductible would be more) for an older dog, we're considering getting a Healthy Paws policy for him, since he's pretty klutzy too. The only thing I wish Healthy Paws included is an option for healthy visit coverage, to help out with yearly pet costs, but emergency coverage is better than nothing. I highly recommend Healthy Paws pet insurance to anyone who has a trouble maker pet or would just like the peace of mind knowing the policy is there if you need it!

I have had 14 cats in my life and now have three – Twixi -5, Smoochie – 4 (picture attached of the 2 lovebirds) and Squiggles – 4 monthsI have used many health insurance companies with lots of frustrations until I found Healthy Paws 4 years ago. And they are just AMAZING! Within hours of submitting a claim, and I am talking about thousands of dollars (even on weekends) I get an email from them stating “claim processing” and then several hours later “claim completed”, click here for summary. They do not keep requesting more and more documents and look for a million reasons not to pay like other pet health insurance companies. And they have a “super app” where you just take a photo of your paid itemized invoice, nothing else and push submit claim and done. And their pricing is also very competitive covering more illnesses than other carriers. In fact, I was so impressed and elated when they covered “home physical therapy” for my Smoochie who had a very unusual spinal stroke and have paid me tens of thousands of dollars so she can still be part of our family. Also, the staff is so nice when you speak with them, very responsive – they just really care and it shows. Bottom line, they respect and believe in their clients. I love to see nice little positive uplifting notes in their emails covering claims. I feel so fortunate every time I hear from them. If 10 were the highest rating I would give them a thousand. My congratulations to the founder, owner for running such an efficient caring business. And my husband’s biggest wish is that he wants to make me as happy as Healthy Paws does.

My niece adopted a new dog and got healthy paws insurance. A few months later her dog needed surgery and the insurance covered 90% of it. Her experience convinced me to get it for my dogs. I'm so glad I did. My dog needed expensive emergency surgery and would have died without it. Knowing that he was insured made the decision to have the surgery an easy one. Filing the claim on line was easy and Healthy Paws approved the claim and sent me a check right away.

I cannot say enough great things about Healthy Paws. I was recently on a family trip to Ireland visiting my mom post breast cancer surgery. My dog Rosebud slipped her leash on my poor sitter and was hit by a postal truck. She had to be brought to Alameda East Vet Hospital and was in an oxygen tank for a few nights as her lungs were bruised and she was having a hard time breathing. Her hip was also fractured requiring a plate and pins. I was beside myself being away from home and not being with her and was also really concerned about paying 1000's out of pocket when money was tight. Healthy Paws literally stepped in. Realizing I was out of the country they paid directly to the hospital for me, telling me not to worry that they would take care of the part they owed and sharing that I should enjoy the last few days with my family instead of worrying about the financial end of Rosebuds care. They were AMAZING!!! I beyond recommend them to anyone as a Pet Care company.

A tremendous THANK YOU to Healthy Paws Pet Insurance for the expeditious handling of my claim. From the moment I signed up, I have received truly exceptional customer service. Recently my beloved cat POTUS had a urinary blockage that required a surgical procedure at an emergency vet. The final bill totaled over $2000. As soon as I received the final invoice, I sent it right over to Healthy Paws claims. In less than one minute, my claim was processed, and I was notified that a $1400 check was on the way! Even more impressive than the speedy claims process was the extraordinary efforts the HP team made to follow-up with me directly on POTUS's recovery. Several team members reached out to me via email - and I'm not talking about some automated, robot-generated message. The notes were thoughtful and specific, and gave me great comfort through a very trying time. THIS is what differentiates Healthy Paws from other pet insurance companies. I hope my pet won't suffer another emergency anytime soon, but I can certainly rest easy these days knowing that Healthy Paws has me covered financially AND emotionally. Thank you to Leslie, Colette, Jonathan, Niki, Tim, and the entire team. I will most definitely encourage all my pet owner friends to sign up - and leverage my 'refer a friend' kickback too :)