5
out of 5
POSTED: | BY: Faith.
Responsive and quick - I recommend
What I like about Healthy Paws is that they respond immediately to emails and claims and when the've processed a claim you get a check within the week.
When I submit a claim I get an immediate notice that it is being processed and usually know within 24 hours max whether it has been approved or not. I have not had a claim not be approved, though the deductible and 10% co pay is there of course.
Then have always received a check within a week or less after the approval. That makes them a terrific insurance company, especially considering what our own medical insurance is like.
The only thing I don't like, but I haven't a clue if other companies do it too, is that office visits are not covered even when the visit is associated with the emergency that has occurred and is not just a standard annual check up. I wish that was at least applied to the deductible. Those visits get expensive.
Other than that, they are a solid insurance company and I have had them for three years now with no intent to switch. I've probably paid more in premiums over the three years than I've been reimbursed for major medical expenses (or it is a close call) since I have two dogs, but it's helpful to have it when you need it and since so many of my friend's dogs have gotten cancer in the last few years, it is comforting to know that it's there if I needed it if my dogs got cancer.