Healthy Paws | Pet Insurance Review

We couldn't be happier with our Healthy Paws policy, their level of professionalism, customer service, and their responsiveness. Our dog recently became very ill and required hospitalization for about 10 days. The costs were overwhelming, in the thousands of dollars. Within days of filing our claim we received a personal email from a Healthy Paws rep (Tim Weiss) asking us how our dog was doing and checking on her recovery. About a week after filing our claim we received our reimbursement check in the mail. Filing claims online is also very easy, taking only seconds to update invoices with no additional information required. We plan on recommending Healthy Paws to all of our pet owner friends and also adding a policy for our cat. We're fortunate to have been covered during such a scary (and costly) period and are very thankful to the help we got from Healthy Paws.

Our precious 1-year-old cat deteriorated very quickly within a few days. After putting it to sleep, we got a blood test result back that he had high amounts of the FIP virus. Healthy Paws refused to insure our claim, claiming that he had a pre-existing condition of having trouble walking with his hind legs, which the vets said was cerebellar hypoplasia. Even though the vets said it was something else, Healthy Paws was quick to point out that because of this "condition" which was present during our waiting period, they cannot insure our claim. Our cat clearly had an illness, but because they claimed there was a pre-existing condition that didn't necessarily have to do with the virus (with no medical proof), they refused to reimburse our thousands of dollars to watch our cat die. They went against our vet reports to pinpoint that single condition to not insure our cat.

Healthy Paws has been amazing from day 1. After doing some research and seeing HP was rated the highest, we signed up almost immediately after adopting our pet from the shelter. Literally the day after our 2 week probationary period, we had to take our dog to the emergency room. I downloaded the HP app, made a profile for Luna and submitted the receipt, no questions asked, after our deductible, they sent us a reimbursement within a week. Our pup has has had a slew of health issues there has never been a problem! The most recent health was a torn ACL which is a major surgery. I called and asked questions, all of which were clearly answered and soon after her surgery was once again quickly reimbursed for a hefty amount. NOT ONLY were we reimbursed quickly, we received an e-mail from Tim Weiss at Healthy Paws asking how she was recovering. Can you imagine getting a call from a human insurance company about a recent surgery?! I also called to ask about coverage for rehabilitation after surgery, assuming there would be a certain amount of sessions we could do, but the woman said there's no cap, just the amount needed to get the pup back to full health. We have been incredibly happy with Healthy Paws for the 11 months we've had our dog and definitely recommend them to anyone searching for a great, supportive insurance for their pet!!

I have had Healthy Paws for about two years and have had to use my benefits several times. The process of submitting my bill and getting reimbursed couldn't be easier. And they are so fast. Plus always get back exactly what I expect to be getting. I recommend them highly. Plus they even emailed me to check on my dog Baxter. I tell all my friends to get their pets insured with Healthy Paws! A+++++

Healthy Paws saved my 4 1/2 yr old English Bulldog, Thor. Thor developed a sudden head tilt four weeks ago and was misdiagnosed for ear infection. Two weeks after antibiotic and negative culture result he still had the persistent head tilt. Thor needed a MRI to rule out tumor in the inner ear or brain. MRI showed dense thickening area in his inner ear which they couldn't confirm tumor at the time. He also had mild meningitis. He needed a Total Ear Canal Ablation the next day to clean out the bulla. Biopsy sent off and unfortunate came back as cancerous. Thor had additional testing to rule out lymphoma and to see if the cancer metastasize to the adjacent lymph node which was negative. Between MRI, surgery, medications, and diagnostic testings my credit card rack up to around $6000. I submitted the claim to Healthy Paws and within 3 days everything was approved with 80% reimbursement. A couple days later I received my first check for the MRI. Healthy Paws is truly a well trusted insurance company. My husband thought pet insurance was a scam until he met Thor and learned about Healthy Paws. I had Healthy Paws for 2 1/2 years and have always been happy with their service. They are extremely diligent to process my claim as quickly as possible. Even though the site says 10 days turn around for claim I usually hear back within 3 days. I shop around and received numerous quotes from other pet insurance before signing up with Healthy Paws. Other health insurance was more expensive and has so much more restrictions on what they cover. It took me a while to do all the research and was very skeptical at first with Pet insurance but I'm so thankful I found Healthy Paws. I just want to get the word out there to all the pet parents how important it is to have insurance but more importantly to choose a reputable, trusted insurance to protect your loved one. I can't say enough about Healthy Paws how truly amazing they are and if I can give them more than 10 for rating I would.