5
out of 5
POSTED: | BY: Eric McWilliams
Highly recommend, great customer service.
Healthy Paws has been an awesome insurance company and I am very grateful to have them. After spending a little over a week reviewing pet insurance companies in depth, I choose Healthy Paws because I felt that they offered the services I really wanted to find, for example, no lifetime limits per pet, no limits per claim or per year, they cover hereditary and congenital conditions. These are some of the very important things I was looking at that quite a few other insurances would not provide. For what they do offer, the pricing is very affordable, I insure three (3) dogs with them. But their customer service has been outstanding. Just recently in mid Oct 2016, one of my dogs had a severe reaction to a suspected Parvo vaccine. This caused him to go into anaphylactic shock and unresponsive. We rushed him into the ER and his blood pressure was at 28 instead of the normal 120-130, he was in critical condition for 12 hours and we almost lost him. The ER was awesome and Healthy Paws processed the claim within 2 days and a check covering about 90% of a very expensive ER bill in about a week. This is the second time we needed to use our insurance within one year and both times they were very easy to use, no complicated forms or hassles. Plus, I had the peace of mind knowing my babies were covered for something like this so I could focus on them and not worry about if I would be able to afford the high cost of emergency services. On top of all that, I received an email from their customer service a little over a week after the emergency asking how my pet was doing and wishing him well. Wow, I can't say enough good things about Healthy Paws, but I am extremely happy and satisfied with them and highly recommend them.