Healthy Paws | Pet Insurance Review

About 3 months ago my puppy had an emergency that required multiple ultrasounds, X-rays,endoscopes, and multiple trips to the Emergency vet. This was my first experience using pet insurance so I was nervous but Healthy Paws made it easy. Claim filing is simple, response time is quick, they reimbursed us for everything the said they would and they even sent an email checking to see if my dog was ok after. Highly recommend them.

We couldn't be happier with our Healthy Paws policy, their level of professionalism, customer service, and their responsiveness. Our dog recently became very ill and required hospitalization for about 10 days. The costs were overwhelming, in the thousands of dollars. Within days of filing our claim we received a personal email from a Healthy Paws rep (Tim Weiss) asking us how our dog was doing and checking on her recovery. About a week after filing our claim we received our reimbursement check in the mail. Filing claims online is also very easy, taking only seconds to update invoices with no additional information required. We plan on recommending Healthy Paws to all of our pet owner friends and also adding a policy for our cat. We're fortunate to have been covered during such a scary (and costly) period and are very thankful to the help we got from Healthy Paws.

Our precious 1-year-old cat deteriorated very quickly within a few days. After putting it to sleep, we got a blood test result back that he had high amounts of the FIP virus. Healthy Paws refused to insure our claim, claiming that he had a pre-existing condition of having trouble walking with his hind legs, which the vets said was cerebellar hypoplasia. Even though the vets said it was something else, Healthy Paws was quick to point out that because of this "condition" which was present during our waiting period, they cannot insure our claim. Our cat clearly had an illness, but because they claimed there was a pre-existing condition that didn't necessarily have to do with the virus (with no medical proof), they refused to reimburse our thousands of dollars to watch our cat die. They went against our vet reports to pinpoint that single condition to not insure our cat.

Healthy Paws has been amazing from day 1. After doing some research and seeing HP was rated the highest, we signed up almost immediately after adopting our pet from the shelter. Literally the day after our 2 week probationary period, we had to take our dog to the emergency room. I downloaded the HP app, made a profile for Luna and submitted the receipt, no questions asked, after our deductible, they sent us a reimbursement within a week. Our pup has has had a slew of health issues there has never been a problem! The most recent health was a torn ACL which is a major surgery. I called and asked questions, all of which were clearly answered and soon after her surgery was once again quickly reimbursed for a hefty amount. NOT ONLY were we reimbursed quickly, we received an e-mail from Tim Weiss at Healthy Paws asking how she was recovering. Can you imagine getting a call from a human insurance company about a recent surgery?! I also called to ask about coverage for rehabilitation after surgery, assuming there would be a certain amount of sessions we could do, but the woman said there's no cap, just the amount needed to get the pup back to full health. We have been incredibly happy with Healthy Paws for the 11 months we've had our dog and definitely recommend them to anyone searching for a great, supportive insurance for their pet!!

I have had Healthy Paws for about two years and have had to use my benefits several times. The process of submitting my bill and getting reimbursed couldn't be easier. And they are so fast. Plus always get back exactly what I expect to be getting. I recommend them highly. Plus they even emailed me to check on my dog Baxter. I tell all my friends to get their pets insured with Healthy Paws! A+++++