4
out of 5
POSTED: | BY: Kelly Voet
Exceptional customer service and communication
I have had Healthy Paws for a couple years now. My experience so far has been exceptional communication and customer service. Each time a claim is submitted I get personalized email letting me know that it was received by my medical provider and a note asking me how my animal is doing. In October of this year, I experienced a devastating medial emergency with one of my cats. Louie was shot with a pellet gun and had to have a $5,000 life saving surgery. It was a relief to hear back from Healthy Paws with 1 week of the clam being submitted letting us know they were covering their 80% and a check was on it's way. I recently received a follow-up email asking me how Louie was doing. I wish my car insurance customer service was half as good as this!