Healthy Paws | Pet Insurance Review

We first joined Healthy Paws in March of 2014 with our Boston Terrier, Marino. A couple of years later, we adopted our second Boston Terrier, Finn, and immediately enrolled him in the plan as well. Thankfully, we did not have to file our first claim until a few years later in January 2017. On New Years Day, as we were on a walk with the dogs, we noticed a large abscess on Marino's backside. We rushed her to the ER where they sedated and drained her anal gland abscess. Aside from the deductible and Doctor Visit fee, our bill was covered (90% per our plan) by Healthy Paws. A few weeks later, Finn had to have 3 molars removed due to fractures in his teeth and infection. We brought Finn to the only Certified Veterinary Dentist specialist in Western PA, and again Healthy Paws covered all of the costs aside from our deductible and Doctor visit. Also, they covered his "pre-surgery" workup including chest x-ray and blood work. We HOPE to never need Healthy Paws service again, but we will be a lifelong customer. The claims process was hassle-free. We simply took a photo of our invoices and uploaded to the Healthy Paws app. Then we had our vet's send Marino and Finn's complete records to Healthy Paws. They reviewed the records and sent us a reimbursement check within weeks. We are very satisfied with their coverage!

I have an English bulldog puppy who required soft palate surgery. HP stepped in right away and approved my claim with ease (my vet informed me that many insurance companies squabble over the necessity of this surgery although he considers it absolutely necessary). I would not use any other insurance. HP is fast and comprehensive... they WANT to help, not stand in the way. Highly recommended.

We recently had to have an unexpected surgery performed on our 16 month old puppy. I was stunned at the cost of the one surgery estimate, being $1200. First was an x-ray that was $145. I had almost forgotten we had purchased the insurance just a few short weeks after getting our pup, in December 2015. After the surgery and when our pup was home, we filed our claims on the app (so so so easy!), simply taking pictures of the invoices and submitting. I accidentally submitted a claim for his well visit and figured it would just get denied as no charges were covered, that I knew of. I submitted the weekend following the surgery, which was on 1/11/17. Our claim totaled about $1500, which included $300 that should not have been covered anyway due to my error, and we were reimbursed 940. So, 940 out of 1200, which included our $250 deductible and the 10% we owe. The claim was paid and I received the checks within about 10 days. I even received some reimbursement from the well visit claim for some medication!!! It was only 10 dollars and some change, but I was very excited that I had done it in error and still received credit for it. Our vet recommended obtaining pet insurance when we took our pup for his first visit after getting him at 8 weeks old. She provided information on several companies and we did our homework and reviewed them all online. We were most impressed by Healthy Paws. After this experience, I can definitely say that we couldn't have done a better job in choosing them for our pet insurance needs. They even followed up on my pup, asking how he was doing after his surgery. Puts them really high on my list for great customer service!!!

I'm a first time dog owner and was told by many friends that pet insurance was an important thing to have. It didn't take a lot of research to realize how highly regarded Healthy Paws is. Their rates were low and signing up was ultra easy. Thankfully our Charlie has been mostly happy and healthy but we did have a weekend that concerned us; he wasn't eating and his energy was gone. We ran him into the vet and he did, in fact, have a bug. We caught it early and got him on treatment instantly. Soon enough he was back to his bouncy loving self. The process for filing a claim with Healthy Paws was simple, and their response was incredibly fast. Having the peace of mind, knowing our pup has access to top-level health care, allows us to breathe easy as pet parents. I'm glad we went with Healthy Paws and would highly recommend them to anyone.

Absolutely a wonderful company that truly cares about your pet! They are extremely professional, kind and efficient when working with you on a claim. They keep you up to date on the entire process; and the process to file a claim is hassle free. Outstanding pet insurance company!