5
out of 5
POSTED: | BY: Astrid
Great company
We have been Healthy Paws Insurance member since 2015, we have not had any bad experience with them. About 3 weeks ago our dog got diagnosed with hip dysplasia and needed to get surgery right away. We were so worried since we know this option is not cheap, and wonder what kind of long process it would take. Started to make phone call to their customer service right away after spoke to the surgeon. Let me tell you how amazing their customer service is. They are so hopeful, telling us to send them the doctor's note for their review. We submitted the document on January 10 2017. By January 12 2017, all the process was done and we were on the phone with the hospital to schedule the surgery. Amazing. We did the surgery on January 20 2017. Even after the surgery , they still email us to check up on our dog. The efficiency proves the great management behind it. We definitely recommend this company for anybody who is looking to have health insurance for their pet.