Healthy Paws | Pet Insurance Review

I have been a member of Healthy Paws for 5 years. I have had two claims and found them to quickly review and pay the claim. No hassle, simple claims process.

Healthy Paws have been absolutely amazing in their support of the health issues of our beloved furbaby. Not only is their turnaround super fast, they are also quick to respond to questions via email and on the phone. Our baby had major issues that suddenly came on requiring an MRI and other costly diagnostics, and they covered almost everything. The only thing not covered are the office/exam/consultation fees. The half a star off full score is not for excluding normal office visit fees but rather for excluding consultation fees during hospitalization since at this point in time we as puppy parents dont even get asked by the doctors if we are ok to have another specialist look at our furbaby. He is already in hospital, in emergency care, so of course they call in whichever specialist they think is necessary - but for every new specialist that sees him, we have to cover the full fee. Also, it was stressful not to be able to get a hold of anyone from 12/31-1/02. It would be great to have an emergency number for those cases.

Healthy Paws made it very easy for me when it came time to submit my first claim. Their customer service representatives were always available to chat over the phone, and each step of the way was so simple (especially with their great Android app!). When it came time to be reimbursed, all I had to do was snap photos of the invoice, submit them through the Android app, and a few days later I was notified a check was on its way. I highly recommend using Healthy Paws for your pet. Without it, I would be facing approximately $8,000. in surgery bills for my dog. Instead, I'm only going to be paying about $1,000. Well worth it!

I have been a Healthy Paws customer for several years. I adopted another dog, and added her to our plan in early December. I admit, I was shopping around, but in the end I stayed with Healthy Paws because it seemed like the best policy for our two Havanese dogs. Well, I certainly chose well. Only weeks after adding our Pippa, I noticed she had some red in her right eye. I only noticed it because my husband went to pet her and she gave him the "whale eye". Thinking she had scratched her eye, I watched it for a day or two, but it just kept nagging at me. So, off to the vet, crazy dog momma. I expected the vet to say she had a scratch, or even pink eye, but no, instead I hear "very concerned". And then a visit with the eye vet the next day and my heart is broken. Within 48 hours, our baby's eye was removed due to a tumor in her eye. I am still reeling from the shock of it, but here is where Healthy Paws comes in to this story. They were nothing short of fantastic. After filing my claim, I heard from them almost immediately They needed Pippa's prior records, that was on a Thursday. I got the records from the vet on Saturday, then emailed them that Monday. Within hours, or even less, I had notification of their claim review and what they were covering, less of course the expected deductible. I only had to speak to a representative once as I had a question on how to file a claim and the rep was kind and sympathetic. I am totally blown away by the customer service of this company, and their quick responses, including a thank you from them responding to MY thank you email to their claims department. This is an insurance company with a heart, and boy is it evident in their customer service.. Thank you Healthy Paws!

I have been a Healthy Paws customer for several years. I adopted another dog, and added her to our plan in December. I admit, I was shopping around, but in the end I stayed with Healthy Paws because it seemed like the best policy for our two Havanese dogs. Well, I certainly chose well. Only weeks after adding our Pippa, she had some red in her eye. I only noticed it because my husband went to pet her and she gave him the "whale eye". Thinking she had scratched her eye, I watched it for a day or two, but it just kept nagging at me. So, off to the vet, crazy dog momma. I expected the vet to say she had a scratch, or even pink eye, but no, instead I hear "very concerned". And then a visit with the eye vet, and my heart is broken. Within 48 hours, our baby's eye was removed due to a tumor in her eye. I am still reeling from the shock of it, but here is where Healthy Paws comes in to this story. They were nothing short of fantastic. After filing my claim, I heard from them within several hours. They needed Pippa's prior records, that was on a Thursday. I got the records from the vet on Saturday, then emailed them that Monday. Within hours, or even less, I had notification of their claim review and what they were covering, less the expected deductible. I only had to speak to a representative once as I had a question on filling out the claim and the rep was kind and sympathetic. I am totally blown away by the customer service of this company, and their responses, including a thank you from them responding to MY thank you email to their claims department. This is an insurance company with a heart, and boy is it evident in their customer service.. Thank you Healthy Paws!