Healthy Paws | Pet Insurance Review

We have had Healthy Paws Pet Insurance since adopting our dog, Frankie, in the fall of 2015. I had originally thought that it would be a 'nice to have', but felt unlikely that we would actually need it. I couldn't have been more wrong. In 2016, Frankie had to have two obstruction surgeries, in addition to some smaller procedures. Healthy Paws has been wonderful to deal with, and a lifesaver. In each instance, the claims process is easy, and Healthy Paws processes in a timely manner, and communicates throughout the process. Using the app is a breeze, and I appreciate that Healthy Paws has checked in to see how Frankie is recovering after both major surgeries. I really could not be happier with the care and coverage we have received from Healthy Paws.

The doctors discovered a heart murmur in my puppy. Healthy Paws made it possible for me to get her the surgery she needed. Now, she has a full life expectancy instead of just the two years she would have had without surgery.

I am not someone who often writes online reviews, but for Healthy Paws, I felt I absolutely must! I have had coverage on my sweet little dog for most of the first year of her life. Unfortunately, my little dog I'd hoped was so healthy has had so many (expensive) health issues (knee surgery, eye surgery, digestive problems). Thankfully, Healthy Paws has been there every single step of the way. The coverage has been wonderful and just as promised. The claim process is incredibly easy to use (there's even an App). And Healthy Paws has even personally checked on how my little pup was doing, wishing her well after her surgeries, etc. Of course, we wish we hadn't needed to make any claims at all! But when we needed it (and we sure did), Healthy Paws gave us the financial peace of mind to make decisions that were truly best for our dog. As a military family, I am so glad to know that no matter where we live, we can always find the best care for our pup knowing that Healthy Paws will be there, too.

Healthy Paws has assisted me for the last 3 years in caring for a pet with health issues. I signed my dog up for Health Paws insurance in February 2014. In late March 2014, he had a syncopal event and was diagnosed with cardiac issues. I submitted the claims, thinking that I would have to argue with the insurance company for coverage. I was wrong. Health Paws stood behind their contract and has provided coverage for my dog's medications and treatment for cardiomyopathy for the last 2-3 years (medications are $250/month, quarterly echocardiogram $500, consult with veterinary cardiologist $1200). Then on 11/10/2016, I rushed my dog to the emergency hospital where he underwent emergency surgery for a ruptured spleen and removal of a 14 lb (!) intra-abdominal lipoma. Over $10,000 total. I submitted the claim to Health Paws on 11/14/2016. They processed my claim and mailed me a check on 11/16/2016 AND then followed up by email to check on how my dog was recovering and assure me that they were there to help with the finances. Healthy Paws has stood behind their contract, their customer service is excellent, they process claims quickly and will work with you to help you provide the necessary documents for claim processing. I am very happy with this insurance - a 100% satisfied customer.

Excellent organization, prompt claim processing, easy to use system and caring follow up email checking in on my dog's recovery