Healthy Paws | Pet Insurance Review

My 1 1/2 year old puppy Hickston is a border collie mix, and tends to get himself into trouble. We have had several trips to the emergency vet, as he sometimes likes to chew or eat things he shouldn't. We the doctors go over the bills, I always sigh with relief knowing that I will be able to afford whatever the cost is, due to Hickston's amazing health insurance plan. Uploading the receipt from the vet onto the app on my phone to file the claim is so easy, and makes it manageable in my busy day-to-day life. I can't recommend this insurance company enough! They are simply the best!

It's important that you closely exam how your claims are paid out. This company loves to apply the coinsurance level PRIOR to apply the deductible. This saves them a few bucks and prolongs you meeting your deductible. If you also notice this, I urge you to file a complaint with your state's Department of Insurance. This is very deceptive.

My only regret is that I did not get Healthy Paws Insurance sooner for my beloved Mulligan, or for my other 2 animals who have since passed over the Rainbow Bridge. I just celebrated my 1-year anniversary with Healthy Paws and I could not be more satisfied. I adopted Mulligan 4 years ago and she was very healthy until the past year. Since then, the poor little champ has been in and out of the vet and ER with hyperthyroidism (she had radiocat in September 2015); heart murmur, and, most recently, diagnosed with acute inflammatory bowel disease. A few weeks ago, we spent nearly ever day at the ER, the vet and/or the specialist. Within the week, Mulligan quickly deteriorated until we eventually discovered her diagnosis: IBD. In that time, her vet bills totaled nearly $3,000 and Healthy Paws paid nearly 90% of them, except for the exam fees. Adopting an animal is a lifetime commitment and vet bills are a part of that commitment. However, it is such a profound comfort to know that - during the very stressful times in managing our beloved pet's medical needs and care - that we will have Healthy Paws on our side to assist with the veterinary bills. The processing process could not be more streamlined and I received the checks within a week of submission: no questions, no arguments, very few exceptions. When I have had to contact costumer service, the representatives are helpful and available and always able to answer my questions in any easy and efficient manner. Finally, we even received several follow-up emails to check on Mulligan's progress following her multiple ER and hospital admissions. It was an endearing touch after a very grueling week. As she gets older and has multiple medical issues, I am eternally grateful to have Healthy Paws as a partner in Mulligan's healthy care.

The doctors discovered a heart murmur in my puppy. Healthy Paws made it possible for me to get her the surgery she needed. Now, she has a full life expectancy instead of just the two years she would have had without surgery.

I've filed 2 claims with Healthy Paws. First claim was a standard biopsy to test a lump found on my 8+ yr old dog. Second claim was the surgery to remove the tumor (which we found out was benign, yay!). Process: You pay the invoice from the Vet. Take a picture of the invoice and upload it to their app. Send the claim. In a few days, the claim will be processed and completed shortly (for me, it took no more than a week). You get a check in the mail a couple days after. Healthy Paws is so incredibly easy to use and unlike most other insurance agencies, does not have any hidden costs or loophole hunters trying to find ways to milk money off of you. Actually, it's quite the opposite. They care so much about your pet. After my second claim was completed, I received an email from an associate at Healthy Paws (Tim) checking in because he noticed on the claim it said my dog had surgery and he wanted to know how she was recovering. How amazing is that?!?!?! That's the best customer service I have ever received in any experience--human or animal. I really appreciate the straight forward simplicity of Healthy Paws. I've emailed and called them and they are super responsive, kind, and helpful. They've even helped me get in touch and sort things out with my Vet when my Vet had issues getting back to me. All in all, Healthy Paws is the best insurance company for your pet. It's even better than human insurance!