Healthy Paws | Pet Insurance Review

I have been a Healthy Paws customer for several years. I adopted another dog, and added her to our plan in early December. I admit, I was shopping around, but in the end I stayed with Healthy Paws because it seemed like the best policy for our two Havanese dogs. Well, I certainly chose well. Only weeks after adding our Pippa, I noticed she had some red in her right eye. I only noticed it because my husband went to pet her and she gave him the "whale eye". Thinking she had scratched her eye, I watched it for a day or two, but it just kept nagging at me. So, off to the vet, crazy dog momma. I expected the vet to say she had a scratch, or even pink eye, but no, instead I hear "very concerned". And then a visit with the eye vet the next day and my heart is broken. Within 48 hours, our baby's eye was removed due to a tumor in her eye. I am still reeling from the shock of it, but here is where Healthy Paws comes in to this story. They were nothing short of fantastic. After filing my claim, I heard from them almost immediately They needed Pippa's prior records, that was on a Thursday. I got the records from the vet on Saturday, then emailed them that Monday. Within hours, or even less, I had notification of their claim review and what they were covering, less of course the expected deductible. I only had to speak to a representative once as I had a question on how to file a claim and the rep was kind and sympathetic. I am totally blown away by the customer service of this company, and their quick responses, including a thank you from them responding to MY thank you email to their claims department. This is an insurance company with a heart, and boy is it evident in their customer service.. Thank you Healthy Paws!

I have been a Healthy Paws customer for several years. I adopted another dog, and added her to our plan in December. I admit, I was shopping around, but in the end I stayed with Healthy Paws because it seemed like the best policy for our two Havanese dogs. Well, I certainly chose well. Only weeks after adding our Pippa, she had some red in her eye. I only noticed it because my husband went to pet her and she gave him the "whale eye". Thinking she had scratched her eye, I watched it for a day or two, but it just kept nagging at me. So, off to the vet, crazy dog momma. I expected the vet to say she had a scratch, or even pink eye, but no, instead I hear "very concerned". And then a visit with the eye vet, and my heart is broken. Within 48 hours, our baby's eye was removed due to a tumor in her eye. I am still reeling from the shock of it, but here is where Healthy Paws comes in to this story. They were nothing short of fantastic. After filing my claim, I heard from them within several hours. They needed Pippa's prior records, that was on a Thursday. I got the records from the vet on Saturday, then emailed them that Monday. Within hours, or even less, I had notification of their claim review and what they were covering, less the expected deductible. I only had to speak to a representative once as I had a question on filling out the claim and the rep was kind and sympathetic. I am totally blown away by the customer service of this company, and their responses, including a thank you from them responding to MY thank you email to their claims department. This is an insurance company with a heart, and boy is it evident in their customer service.. Thank you Healthy Paws!

The Healthy Paws claims process was simple and swift. The process was straightforward and we were able to track the status of the claim using the iPhone app.We received our reimbursement check around one week from submitting the claim. 5/5 stars!

I can't say enough good things about my experience with Healthy Paws. They fully covered a very expensive surgery unbelievably quickly. Our ten month old border collie, Athena needed surgery on her knee. Being a very active border collie makes recovering major leg surgery very difficult. Having Healthy Paws insurance has really removed a great deal of the stress from Athena's parents so our energy can go towards the challenge of keeping Athena engaged without activity. I'm feeling very smart to have bought of insurance and even smarter for choosing Healthy Paws. There rapid response was amazing. When I called with a question they couldn't have been more concerned and helpful. I wish people insurance could be like this.

I only had Healthy Paws Pet Insurance for 2 months when my 3 year old dog, Sparty, became critically ill a few days before New Years Eve. My veterinarian ran numerous blood tests and x rays and couldn't figure out what was wrong with Sparty so I was sent to a specialist ER clinic where they immediately hospitalized Sparty and began running more blood tests, x-rays and an ultra sound. After 3 days, an obstruction was ruled out and it was determined Sparty was suffering from gastritis and possible pancreatitis caused by a "gourmet" treat he was given for Christmas. I took a picture of the bills (which seemed enormous to me) and submitted them through the Healthy Paws App. I recieved e mail updates a few days later that they were processing my claims and within a week had had two checks that covered 80% of Sparty's bills once I met the deductible. I can't begin to express how relieved I was when they processed my claims, no questions asked, and reimbursed me. I did my due diligence when looking into Pet Health Insurance and talked to everyone I knew, read reviews and called up the companies. Healthy Paws' customer service gets an A+. I hope I never have to make another claim again but I have peace of mind knowing Healthy Paws is there to help.