Healthy Paws | Pet Insurance Review

I am a FurMom through and through. My pets mean the world to me and i want nothing but the best for them. However, let's be honest, furbabies are not cheap. I started learning about pet insurance with another company. My parents started with Healthy Paws (which they loved) as soon as I got my new pup, Lucy, I had my last hassle with Trupanion and switched to Healthy Paws. Healthy Paws has been wonderful: they have great customer service, a great business model and quick turn around even on my Lucy's ACL surgery :( Oh, even her ortho surgeon was saying how amazing healthy paws are when I told him I had it. If you are on the fence: I own a Pet sitting/walking business (PoochTown) and I have told all my clients about Healthy Paws. Some already have them and love them. Others chose other plans - then regretted it later. Some didn't do anything and also regretted that even more later. Honestly, I wish my health insurance would run as well as Healthy Paws does.

Healthy Paws Pet Insurance is the company I chose a year ago to cover my Labradore Retreiver. Just recently she had ACL knee surgery and not only in one knee but BOTH. I submit the bills and in a couple weeks I am reimbursed. I have never had pet insurance before but they are caring and truly care about the health of your pet. The sports medicine group I took Ellie to also had nothing but good things to say about Healthy Paws. So glad I made the choice I did...

We first joined Healthy Paws in March of 2014 with our Boston Terrier, Marino. A couple of years later, we adopted our second Boston Terrier, Finn, and immediately enrolled him in the plan as well. Thankfully, we did not have to file our first claim until a few years later in January 2017. On New Years Day, as we were on a walk with the dogs, we noticed a large abscess on Marino's backside. We rushed her to the ER where they sedated and drained her anal gland abscess. Aside from the deductible and Doctor Visit fee, our bill was covered (90% per our plan) by Healthy Paws. A few weeks later, Finn had to have 3 molars removed due to fractures in his teeth and infection. We brought Finn to the only Certified Veterinary Dentist specialist in Western PA, and again Healthy Paws covered all of the costs aside from our deductible and Doctor visit. Also, they covered his "pre-surgery" workup including chest x-ray and blood work. We HOPE to never need Healthy Paws service again, but we will be a lifelong customer. The claims process was hassle-free. We simply took a photo of our invoices and uploaded to the Healthy Paws app. Then we had our vet's send Marino and Finn's complete records to Healthy Paws. They reviewed the records and sent us a reimbursement check within weeks. We are very satisfied with their coverage!

I have an English bulldog puppy who required soft palate surgery. HP stepped in right away and approved my claim with ease (my vet informed me that many insurance companies squabble over the necessity of this surgery although he considers it absolutely necessary). I would not use any other insurance. HP is fast and comprehensive... they WANT to help, not stand in the way. Highly recommended.

We recently had to have an unexpected surgery performed on our 16 month old puppy. I was stunned at the cost of the one surgery estimate, being $1200. First was an x-ray that was $145. I had almost forgotten we had purchased the insurance just a few short weeks after getting our pup, in December 2015. After the surgery and when our pup was home, we filed our claims on the app (so so so easy!), simply taking pictures of the invoices and submitting. I accidentally submitted a claim for his well visit and figured it would just get denied as no charges were covered, that I knew of. I submitted the weekend following the surgery, which was on 1/11/17. Our claim totaled about $1500, which included $300 that should not have been covered anyway due to my error, and we were reimbursed 940. So, 940 out of 1200, which included our $250 deductible and the 10% we owe. The claim was paid and I received the checks within about 10 days. I even received some reimbursement from the well visit claim for some medication!!! It was only 10 dollars and some change, but I was very excited that I had done it in error and still received credit for it. Our vet recommended obtaining pet insurance when we took our pup for his first visit after getting him at 8 weeks old. She provided information on several companies and we did our homework and reviewed them all online. We were most impressed by Healthy Paws. After this experience, I can definitely say that we couldn't have done a better job in choosing them for our pet insurance needs. They even followed up on my pup, asking how he was doing after his surgery. Puts them really high on my list for great customer service!!!