5
out of 5
POSTED: | BY: Jim Brown
Thanks, HealthyPaws!
While reluctant to do so, I purchased pet insurance based on the urging of my Niece who is a strong advocate. Having had experience with other pet insurance companies, she gave HealthyPaws a very good recommendation based on her experience with them. I am so pleased to give them a Five Star recommendation based on my experience. For example, our 1 year old Goldendoodle was hit in the hip by a large dog at the local dog park which resulted in a fractured femoral head. Consequently, it was necessary to perform a surgical Femoral Head Ostectomy (FHO) which is quite expensive. I filed the claim on the 25th of the month and received my reimbursement in less than 10 days. I consider that to be Five Star service. I have received the same level of service on all of my claims.I’m very pleased with the on-line claim process, it’s simple and efficient and the web site is easy to navigate. I have spoken to representatives on occasion and found them to be polite, well informed, willing to help and also prompt in getting back to me, if necessary.
The only negative is that I would have preferred a pre-surgery approval in writing. However, they did give me a verbal approval and, to their credit, are good to their word.
I am so please to have insured with HealthyPaws Pet Insurance & Foundation and have recommended them to my Vet, my neighbors and friends. Thank you HealthyPaws, J Brown