5
out of 5
POSTED: | BY: Sharon
Adopted 1015 Insurance 2015 Hospital 2017
I adopted a miniature poodle mix and had purchased Healthy Paws Pet Insurance. That was in 2015. March 2017 she ended up in Pet Emergency & Specialty Center of Marin and her bill for the first week was well over $23,000. I was waiting for bad news. I thought for sure I hadn't had the insurance long enough to cover over a 23,000 dollar bill. I spoke with Healthy Paws Customer Service and they were amazing. I wanted to find out if I could have the hospital process one week of care so I can get reimbursed to free up cards for her second week of recovery from a major surgery. The representative (Shelly) was so cooperative and said not only can they do that but they can work with the hospital for future invoices. My call to them was on Saturday. On Monday the file was reviewed and Wednesday I had my reimbursement. Can't get better than that! I don't know if it is standard practice or on a requested basis but it was perfect that the representative let me know it was possible. Then, another representative (Janine) sent the necessary paperwork to the hospital. I have gotten emails from Healthy Paws checking on my dogs and wishing her well. I told the representative as long as I have pets, they will have Healthy Paws Pet Insurance. Healthy Paws has made a big impression, not only with me but people I tell. In one word....AMAZING.