Healthy Paws | Pet Insurance Review

I have had insurance for my dog since she was a puppy. She's now 14 years old. HealthyPaws has been great. Olive has developed arthritis, and needed 2 different surgeries. She gets anti-inflamatory injections and takes meds daily. HealthyPaws has bee nothing but prompt, courteous, and excellent.

We no sooner adopted our rambunctious puppy and got him established with Healthy Paws, than he had a freak accident involving a friendly game of tug with a large dog and broke the growth plate off his femur, requiring a total hip replacement. Healthy Paws was a Godsend. They never questioned a bill. Always processed our claims within 48 hours, and we always had a direct deposit payment 24 hours after that. I am not sure we could have given this beautiful puppy a chance for a normal life without Healthy Paws.

I got healthy paws when I first signed up with them 10 years ago for my that was eight weeks at the time. Unfortunately, he was diagnosed with the bladder stone that he couldn't pass and so we had to have surgery. In order to have surgery you need to have a preop exam where they found a heart murmur. Because I had I insurance I had him evaluated by a cardiologist who diagnosed dilated cardiomyopathy. While he is on a lot of medication after the diagnosis his monthly bill was $58 it went to 85 and then it went to one 158.00 which seemed reasonable because I have been a policyholder with them for 10 years. I got a notification from healthy paws in June apprising me that the monthly premium for him was going to go up from $158 a month to $237 a month. And, significant amount of time had not passed from the 158 monthly amount to the 237 monthly amount.When I contacted them they couldn't give me a straight answer as to why such a significant jump in the monthly payments despite his medication and regimen not changing. The customer service representative could not really give me a straight answer and and eventually admitted that there are no regulations, statutes, or case law that prevents them from raising premiums without a cap. When I press a little more about those the customer service representative felt inclined to hang up on me. Well I have considered lowering from 90% coverage with a $250 deductible to 70% coverage and $1000 deductible. But in thinking about their significant Price increases without having a cap, I worry that if I lower the coverage they could just bring it back up to the $237 and then I have lower coverage because I cannot you can go down here to make matters worse, six month old puppy I had for six months and the premium started at $32. I've had a little over a year and it has increased to $48 and she has not even met her deductible. Nor has she filed a claim. I'm giving this review three stars because I used to be amazing with quick reimbursement but over the years they're pricing creases are deplorable and their custom service is no better.

Selecting Healthy Paws Pet Insurance has been one of the best decisions my wife and I have made when we decided to get a dog. After doing lots of research about different pet insurance companies, we couldn’t be more happy with our choice. The Healthy Paws team is incredibly responsive and have made the process of submitting claims and receiving reimbursements so easy and painless. They even check in with us to see how our dogs are doing when they are sick which is an incredibly nice and appreciated gesture. We cannot recommend them enough!

Our Alice has has some incidents over the years and health problems, and we are so grateful for Healthy Paws to help us cover her medical expenses. They are real humans on the other end of the claims, work well with our vet clinic when needed, and always resolve and reimburse within an incredibly timely window. I've recommended Healthy Paws to every pet parent I know for the last 7 years.