Hartville | Pet Insurance Review

I had only had my insurance for a little over a month when my dog slipped while outside on some ice and injured on of his back legs. I was able to go to the vet of my choice and I submitted an initial claim of over $1000. for a consultation exam, x-rays, and anti-inflammatories. My claim was processed and 90% of it was paid for and in my account in under 10 days. I called and made sure I was clear on all the information and materials I would need to file an online claim and it was painless and extremely fair. I wish my own health care was this easy and fair. My pet will be undergoing physical therapy and acupuncture and Hartville will reimburse for that as well. I am so pleased I tell everyone Thanks so much

Great rate, quick service, complete coverage is well worth it. Excellent company to work with.

Love their staff and the ability to submit claim paperwork online is a time saver. I am happy with their coverage and turnaround on claims.

We are so glad that we decided to get pet insurance for our 7 year old rescue dog. We've spent thousands of dollars on our dog in the last 8 months! and luckily our Hartville policy reimburses 90% of eligible costs after a $250 deductible. Two weeks after having him he started to limp and we've been to the vet 10+ times to x-ray him, diagnose him, see specialists and manage his pain meds. He's had a UTI, and yesterday got bit by a dog gone wild. You never know what can happen and we're so happy with Hartville's easy claim submittal process and payments. The first few payments took about 6 weeks but the rest have been approved and processes in as little as 2 weeks. My only complaint is that the web portal does not let me sign up for direct deposit so I have to wait for checks to be mailed to me.

Hartville was slightly delayed processing my initial claim. I called and immediately was connected to a very helpful employee who promised to expedite my case and surely did! The claim was processed within 3 days and since that day all of my other claims have been quick. It’s been hassle free and I can always get help if needed.