Hartville | Pet Insurance Review

After 30 years of pet ownership, this has been our first experience with pet insurance and we've been very pleased. We have Hartville pet insurance for both of our dogs; enrolled as soon as we brought them home at 10 weeks. Submitting claims online is easy and claims are processed in a timely and understandable manner.

10 years ago no one could have ever convinced me that I would purchase health insurance for my pet. I thought it to be silly and self-indulgent. As a favor to a friend who sells insurance, I purchased a pet insurance policy because it didn't seem unreasonably expensive. Six months later, my Rottie mix rescue pup was diagnosed with Megaesophagus, a condition that does NOT have a good prognosis and that euthanasia is the typical recommendation. Because of Hartville, I have been able to get my pup the care and treatment he needs including, medications, checkups, and nutrition. The claims process is very simple, and my reimbursements are received within days of submitting my claims. The approval process for treatment is also very straightforward, and Hartville is clear on what treatments are covered for my pup before they are administered. If not for Hartville, it is unlikely that we would have been able to seek the right treatment for my pup as it would have been too big of a financial burden. My pup is not only alive but thriving because of Hartville. I have peace of mind because I know he is covered as is our Shih Tzu rescue. Any pet that is adopted into my family (and I hope to add several more) will have a policy from Hartville, and I keep encouraging anyone who will listen to do the same.

My sister is an employee of Hartville Pet Insurance; without her, I wouldn't have known such a service existed. Working with other members of their staff has been nothing short of satisfactory. They've sent very kind and humorous "thank you" cards, they call occasionally just to check on my pet after a claim, and I have yet to experience any issues with a claim. Every company wants your business, but it's rare when one actually makes you feel like "family", and Hartville Pet Insurance has done exactly that. Every employee I've spoken with thus far genuinely cares about me and my pet; they've gone above and beyond to make it an easy and convenient experience.

Always a pleasure doing business with a great company

I am very happy with my Hartville Pet Health Insurance. When you call them with a question everyone is extremely helpful and always ask about my Dog. I would highly recommend Hartville to all my friends.