Figo | Pet Insurance Review

Settling claims with Figo feels like leaving things to chance. While their marketing and support teams shine with a solid 5-star rating, the experience with the claim department tells a different tale. In an unregulated realm of insurance, Figo seems to exploit the lack of oversight by crafting policies with vague language. The claim department operates on a subjective basis, free to approve or deny based on unclear criteria. For instance, the policy vaguely excludes "pre-existing conditions" without offering a proper definition. Most would assume "pre-existing" refers to ongoing issues or those present at policy inception, not something your pet was cured of in the past. Figo's agents appear more focused on delving into your pet's medical history, searching for any past ailment that could be loosely connected to the current issue, even if they're unrelated. Unless you enjoy simply paying premiums, exploring alternatives might be a wise move.

Easiness of filing claim information & paperwork.

It’s definitely worth having Figo Pet Insurance. Coordinate carefully with your veterinarians about sending in the records so that doesn’t delay the processing of your claim.

Cannot get a penny for reimbursement as it should be per Figo’s policy. The Figo people that I called lying that they contact the vet for verification but didn’t get Vet’s office answer. I talked to the Vet’s office, no body call them from Figo. These were just for 75.00 of teeth cleaning and 50.00 of vaccinations. Imagine when your bill is thousands dollars…. Figo is nothing but a scam.

My claim was summitted and processed and approved all within an hour!