Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,599

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Reine

Great Customer Service

I actually didn't have cause to use the service, but I felt confident it would have gone smoothly. Customer service was great - both when I needed a new Figo tag and when I had to cancel the policy.
5

out of 5

POSTED: | BY: customer

Very impressed with Figo

It was incredibly easy to get in touch with a remote vet, to submit expenses, and also to get reimbursed. I would highly recommend Figo to any pet owners.
3

out of 5

POSTED: | BY: Brian S.

Figo annual renewal policy communication

Our policy is set on automatic renewal but I received no communication from Figo that our renewal was soon coming due. A simple text or email telling us our renewal was coming due would have been appreciated. Instead, boom, the new renewal rate showed up on our statement. C'mon Figo, not that hard to communicate something important like this, is it?
1

out of 5

POSTED: | BY: customer

Honestly I think the insurance is a…

Honestly I think the insurance is a complete waste of money. I have had no luck getting anything back for treatment - there is always some excuse. My dog did have a vet visit in December and I haven’t even submitted a claim yet because it’s time consuming and will likely be rejected. Definitely rethinking your company and have not recommended your company to fellow pet owners
5

out of 5

POSTED: | BY: Natalie Moroz

Fast, Easy, and great peace of mind!

Love the app and online portal

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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