Figo | Pet Insurance Review

I have had a wonderful experience with FIGO thus far. My dog was sick and needed blood work, X-rays, follow up visits, medication, etc. once the deductible was met, they paid almost everything. It took a couple of weeks to get my reimbursement but I thought it was fairly timely. The only reason I gave 4 stars was because of this and because I have really only had one experience with them at this point. I would definitely recommend FIGO. This insurance saved me a lot of out of pocket expense with just one illness. We never found out what was wrong, but it waded up quickly and was a very high vet bill!

We were given pet insurance as a benefit at work. At first I was a little skeptical about it because working in the Veterinary field you find out real quick who's good and who's not. Once I got everyone uploaded into their own profiles shortly after a representative called and e-mailed me just to check in and see if I needed anything. She even made it personal and commented on how cute my cat was, which really goes to show you she researched my account before contacting me. Figo has more than proved themselves. Thankfully I have only had to submit one claim and they were very fast and explained everything. They even sent Brie a get will card which was personally addressed to her and hand written. That speaks volumes about how much they care. When you call their office you get someone right away and it's not outsourced which makes a huge difference. I am very please so far with everyone I have felt with.

We bought FIGO pet insurance for both our cat and our dog in September 2015. So far, they have been terrific! First, I love the portal where we put all the claim submissions---it's quite easy! Second, I really appreciate that Lauren calls or emails me whenever our claim has been processed. Further, she has taken the time (on multiple occasions) to share her expert perspective as a vet tech---specifically about some issues relating to my furry beasts. In addition, Lauren was very helpful in digging through the existing vet records (prior to committing) to let me know what would be considered "12-month-pre-existing", versus what would not. While I do wish that FIGO would also cover special required food (ie perscription food and probiotics, for example), all in all, I think they are really great! I was quite nervous about getting pet insurance, and I'm appreciative that they have made the process painless. Thanks FIGO! PS> I think it's adorable that they send little 'get well' cards in the mail :) That said, you might want to consider emailing cards instead, and then putting that postage towards a good cause (ie ASPCA)...just a thought. But I really do think it's super cute!

Great plan (they cover what they say they will cover)...no haggling!

I've had good experiences with their customer service. I like having my pets records on hand so I can provide them whenever I need to. I haven't had to file a claim yet so I'm not sure how well that will go.