Figo | Pet Insurance Review

Figo has provided excellent service with an easy to submit claims process, timely communication, and quick reimbursement. All representatives that I've communicated with by e-mail and by telephone have been professional, courteous, and seem to genuinely care about the health of our dog. And they've even sent her get well cards! I realize it's part of their routine process, but that attention to detail with a human touch is much appreciated.

Figo has been great so far. My dog Marty had a bad case of GI issues and they sent him a personalized card in the mail hoping he was feeling better. It was such a nice touch. I think these small gestures really go a long way. He is feeling better now and his claim was processed very quickly!

My cat has been in and out of the vet's office the past few months with recurrent vomiting including a very scary episode where she aspirated some of the vomit and began choking. Figo has been great to work with--easy online claim submission, responsive customer service, and prompt reimbursement. They've even sent get well cards to my cat! This health issue came out of left field and I am so glad I bought pet insurance when I did. I highly recommend their service

Buckle up; this is a long one.Some years ago, we considered insurance coverage for our dog, but opted at the time not to purchase because it didn't make sense from a value standpoint, most particularly because the plans available then only seemed to pay what they felt like paying (a.k.a. usual and customary rates). More recently, with two dogs now, we felt it worth re-investigating the state of the offerings, and were happy to find that there are some more reasonable choices now. I'm posting here because a) I find value in what we discovered, and b) the concept of insurance works best when the risk is spread across many participants. Primary factors in our having chosen Figo -- even though they don't offer bovine coverage (that's cows, btw), which is fine because we don't have any of those: - Payment based on vet bill (vs usual and customary), reasoning is self explanatory; - Annual deductable (vs per incident), reasoning is that you don't want to start the clock over for each separate incident, and premiums should be lower with a per incident deductable, but they don’t seem to be; - Inclusion of exam fee (vs NOT), reasoning, it is part of the spend, so why don't others count this?! - Alternative treatments are covered (though I’m not expecting to use any); - No maximum lifetime payout; - Option to have no maximum annual payout (thought this option costs a little more); - Reasonable premium (competitive, relative to at-best comparable plans from other providers). Figo is new, so with that comes some newer thinking around old product. Namely, they’ve got a modernized wrapper around the claims filing process and document management -- all online via the pet cloud. I initially pooh pooh’d that, since it is just a set of online folders (is it for us or for them?), but having records all organized online is turning out to be nice, compared to paper folders in my file cabinet. And while we are relatively new customers, we’ve had positive experience so far. They’ve been accessible and responsive to suggestions; our first claim was processed (toward deductable) quickly and painlessly, and our patient got a nice get well card in the mail. We really purchased this for anything major that might come along, so we're happy with the peace of mind at a reasonable price. I'm giving Figo a rating of 10 so it gets placed where it should in the rankings, which are otherwise inflated. (There is always room for improvement, so nobody should really be gett

My newly adopted Staffy mix contracted a terrible allergic reaction from a bout of fleas she had prior to adoption. She ended up bitting so badly that she broke the skin in and a few areas. After several tests and two (vet visits later) she was diagnosed with an extreme allergy which came with several medications and a super (not) fun cone. Shoot to a week later, she contracted tape worm which lead to another trip to the vet and more medications. Thank god for FIGO! Through everything they were fast, compassionate, communicative, and thorough. Immediately after I filed a claim through the super convenient app, they were on top of everything, updating me along the way. Their team was so friendly and genuinely cared about how my Poppy was doing. They even sent a get well soon postcard to her! I recommend them to all of my friends with pets! We love FIGO!