Figo | Pet Insurance Review

Great rates with awesome options, also keeping in touch with their customers with a lot of tiny goodies over the corner.

Submitted a claim for my dog. It was very easy and simple. All online and required only the veterinarian's invoice. The amount claimed was under my deductible, and I knew I would get no reimbursement, but the breakdown of deductible and copayment was as advertised and as expected.

I adopted a dog just under a year ago. He's had a few health issues in the time i've had him, but we also have had figo since day one. Great rates (competitive with all the competitors), great coverage (I have ultimate)--they have paid all my claims--sometimes for things I wasn't even expecting to be covered. On top of it, extremely fast claim processing and great customer service (with a personal touch).

This review regards signing up and speaking with Judy P. The sign up could not have been easier. I sent Muncie's health records instantly, paid for a year, added his picture and read the policy information from the cloud. I have already recommended this company to fellow dog owners (I literally signed up yesterday) because it was so easy and self explanatory and the price was fair for great insurance. I researched several pet insurance companies that "google" linked. Not nearly as good, even the ones with a bunch of reviews. Judy (phone customer service) was great, smart and to the point. She answered my questions regarding the tag I'll be receiving with Muncie's code number. This benefit is good because if Muncie runs away :( and someone finds him, they can use the code number and text me without giving private information...name, address and phone #. There are many benefits to using the cloud, storing all his information, reminders, folders where I can store any info about him. Plus, there are maps to dog parks in case we travel with him. It is easy to file a claim (hope never) but if I have to the process is so easy. I will get the word out in my community as I am connected to a "neighborhood" website that shares everything.

Figo has provided excellent service with an easy to submit claims process, timely communication, and quick reimbursement. All representatives that I've communicated with by e-mail and by telephone have been professional, courteous, and seem to genuinely care about the health of our dog. And they've even sent her get well cards! I realize it's part of their routine process, but that attention to detail with a human touch is much appreciated.