Figo | Pet Insurance Review

I used to be a customer of VPI (now Nationwide) which, at least years back, used to be terrible. I was then a customer of Petplan which, at the time, was one of the best in the market, but there were still a few too many restrictions which hindered some medical choices (only improved upon in recent months). So, back this spring, for my new dog, I pored over all of the available plans and, based on all that experience, Figo came out best, above and beyond. They've thought of everything (see the "Compare" chart on their website) and their premium (so far) is reasonable. I've had them since June for my current dog and already (unfortunately) have had to make several claims, and they've paid as expected, and quickly, and their customer service is terrific. Definitely put them in your mix when you research plans!

After spending a fortune on my last Dane, I insured my baby Ajax as soon as I got him. Figo beat other pet insurance quotes by almost half. Pretty incredible! My great dane even got a discount for being a rescue. Customer service was superb and was excellent answering all my questions. Figo really makes the whole claims process so simple and paperless. So affordable as well! I really love Figo because is it is one annual deductilbe, not a deductible per condition like all the others. The whole user experience was exceptional! Thank you Figo for insuring my big baby, Ajax!

I thought there was a problem with Figo denying claims but it turns out to be one slight teething problem with the underwriter not understanding what a blood panel is, and my vet, who is OK but REALLY BAD AT FILLING IN FORMS. Approximate won't do when filling in forms an insurer is going to base a decision on, so I think my vet will be undergoing a little retraining :) I have accordingly updated my review. My apologies!

We have six pets insured by Figo and two have recently become ill. It seems some program or unqualified employee is scanning vet bills for terms like "wellness" in blood panels and auto-denying entire claims based on that. No matter the reason for the visit. A decent vet will order whichever blood panel has the required tests in it - in order to keep costs down. I could always ask the vet to order each test one at a time so that they have impressive sciency names like "hematocrit" and "blood urea nitrogen" or "calcium". The bill would be $1000 instead of $100 though. Seriously Figo, you'd prefer that? "Its no problem" says the lady on the phone "you can appeal"? Yeah actually, it IS a problem. I shouldn't have to. Figo - would it have killed you to read the reason for the visit. We were pretty clear about it on the claim. Would it have killed you to phone up the vet and check if you didn't believe us? Take the second claim. We have a new cat. When I found it on the street six months ago it was covered in fleas and scabs from scratching at the fleas. I gave it flea treatment then took it to the vet for antibiotics and a check-up, paid for this all ourselves and the cat was well again. A couple months later I added her to our policy. A couple months after that and, still flealess - she suddenly started licking patches of fur off and acquired a heart murmur. Hmm.. Could be kidneys, could be dermatitis could be any number of neuropathies. It is heartbreaking to watch the poor little creature scratch and lick herself raw till she bleeds and we don't know why. The vet doesn't know why. The hospital doesn't know why - so she was booked in for more tests this week. Then Figo wades in. Claim denied. Code 4. Pre-existing condition. We cancelled the tests. She either gets better on her own soon or she gets put to sleep. Figo outsmarted the best doctors in Georgia (and I'm no slouch at this medical stuff myself) and beat everyone to the diagnosis. I am so impressed with Figo right now. I'll be even more impressed when they name this pre-existing condition. Know what's most impressive of all? They call the plan we're on 'Ultimate'.

My cat got super sick, they sent a card, called and paid as expected! I also use wellness plan from Nationwide, which is great but always have to get them to get the right amount released. Figo is amazing, I am at peace and with so much affordable rates! The most shocking thing is that they are hardly compared on best insurance for pets or anything like that. They must be insane.