Figo | Pet Insurance Review

Best customer experience and amazing value! With two cats, and knowing the history of pet health care costs through long experience, pet insurance seemed like a no-brainer. After reviewing the available options, the logical solution was to choose Figo. Why? Figo offers the most affordable and accessible plans. When you do the math, it makes good financial sense. More significantly though, as anyone who has ever filed an insurance claim knows, the claims process is usually not the most pleasant experience between a consumer and the insurer. But I have found that Figo has turned that notion on its head. Claims are incredibly easy to file, amazingly quick turnaround time is also a big plus. What really clinched it for me was the customer service reps. They are not only friendly, courteous and super helpful, some of them know oodles about pet health, all of which makes every call a great experience. I cannot find any reason to go back to the old insurance model, especially when I can do everything from my iPhone. (Too bad for the cats, we can't conduct their vet visits from an iPhone.)

Your phone receptionist was great to speak to and responded quickly to my e-mail.

I have had some questions during our time with Figo and each time I have been blown away by the quick, personal, kind and thoughtful response! The claims are settled in usually one day and the claims process is ridculously simple. Many, many companies could take lessons from Figo regarding how they do business and how they treat their customers. I honestly cannot say enough about this company! Top notch all the way!

I only had my insurance for a short time when my kitty got very sick. I was going to do what I had to do to help her get better and if insurance could help, then that would be a bonus. Well, they came through with the coverage! No arguments, no hassle! The customer service is always super friendly (that's you, Katie), and the coverage is EXTREMELY affordable! I've had pets for most of my life, but this is the first pet insurance I've ever purchased because it's the only one I've ever seen that seemed worthwhile. Now I know from experience that it is TOTALLY worth it! Great job, Figo!

The customer service at Figo is excellent. Every agent I've spoken to has been very patient, cheerful and knowledgeable. Judy Pacheco was the agent who I spoke to when I was gathering information. She spent so much time with me and never once did I get the feeling she was becoming impatient. I really appreciated that and felt secure that Figo was the insurance company I wanted to deal with. By being able to get all the information I needed and by making me feel so welcome, I decided to sign on with Figo with Judy.