Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,598

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Lauren M.

EXCELLENT CUSTOMER SERVICE

I have dealt with many customer service agents recently, nothing compares to the the patience and kindness that Jennifer C. has shown. I had a claim that had been closed without a check being sent. She researched what was happening on Figo's end and kept me up to date during the whole investigation. She sent the check to me overnight (which was AWESOME). Her customer service is unmatched and I appreciate the time and care she devoted to keeping my dog baby healthy. I will be forever loyal to FIGO and have recommended it to all my family and friends.
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5

out of 5

POSTED: | BY: Steve

FIGO

My experience was EXCELLENT! The service consultant was knowledgeable, patient with all my questions, and most helpful completing the application.
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5

out of 5

POSTED: | BY: Lucia Bartoli

Outstanding Public Relations in this Call

I spoke for some time with "Jen" who was absolutely the best. She was personable, upbeat (like she liked her job, y'know?) and very efficient and knowledgeable. I haven't yet made up my mind on the purchase plan, but speaking with her certainly put me on the FIGO Plus side.
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5

out of 5

POSTED: | BY: Kay K.

Sigh up process.

The representative was very helpful and answered my questions.
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5

out of 5

POSTED: | BY: Kelley Bruchhauser

2017 Cheddar TPLO Surgery

I absolutely had the most professional, courteous and prompt service from Figo and I will definitely Share The Love!
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Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo Pet Insurance detail
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.
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