5
out of 5
POSTED: | BY: Barry Fox
adoption discount
Rep easily applied discount to account
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4.2
out of 5
Number of reviews 2,597
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5
out of 5
POSTED: | BY: Derek Miller
Customer service today was great!!!
Today was my first experience with customer service and it was a good experience.
5
out of 5
POSTED: | BY: Rebecca W
Awesome!
So far Figo has been awesome. Easy to understand policies, easy to access and friendly customer service by phone and text.
5
out of 5
POSTED: | BY: Stella
Figo is the one
After researching high and low for the best pet insurance for my 3 year old dog, I chose Figo. The reason I chose Figo was because for what they cover, the price, customer service, and overall simplicity. Understanding pet insurance can be daunting, but Figo plans are so simple to understand and follow. MY dog has been on Figo for a year. My dog swallowed a mango pit. I just submitted the invoice via pet cloud app. That was it. Thereafter, within 5 days, I was notified I was reimbursed. Another time, my dog had an ear infection. I was worried I would not be reimbursed because my dog had an ear infection over 14 months ago. I was reimbursed for that as well. All I did was answer a few questions on the claim form and submitted a picture of the invoice via smartphone. Figo called my vet for last 2 years records. Wihtin 1 week, I was reimbursed. Figo made life so easy with their paperless claims processing. Figo is the only pet insurance that any pet parent should consider.
5
out of 5
POSTED: | BY: Lauren M.
EXCELLENT CUSTOMER SERVICE
I have dealt with many customer service agents recently, nothing compares to the the patience and kindness that Jennifer C. has shown. I had a claim that had been closed without a check being sent. She researched what was happening on Figo's end and kept me up to date during the whole investigation. She sent the check to me overnight (which was AWESOME). Her customer service is unmatched and I appreciate the time and care she devoted to keeping my dog baby healthy. I will be forever loyal to FIGO and have recommended it to all my family and friends.
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.