5
out of 5
POSTED: | BY: Jessica Rowe
Highly recommend
Great service and customer care. Saved thousands with figo.
Read more on Trustpilot
4.2
out of 5
Number of reviews 2,598
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5
out of 5
POSTED: | BY: Lesa Mehl
Figo is top notch thru and thru!
After searching for and researching various companies, I wish I had found Figo first! Their website was easy to navigate, their coverage far exceeds others, and everything was easy to understand. The sign up process was quick and simple. I called to verify a few things once I was signed up and Jennifer went above and beyond to answer all my questions and spent some time asking about my puppy which just made me love the company even more. I honestly feel well taken care of and in the event that I do have to use the insurance in an unfortunate experience, I know Figo will help me out. Thank you!
5
out of 5
POSTED: | BY: Betsy
Best Decision Ever
About a year ago, after searching high and low for the right pet insurance company, I final went with Figo. Although Figo was new, Figo had great coverage, covered more, and was with affordable. The set up was so easy. The pet cloud app was amazing. At that time, all i did was upload and submit my dogs recent health exam.. Last week, I filed my first claim, as my dog had an ear infection. This is how easy it was. I did not fill out any paperwork. All I did was take a picture of invoice with my I- phone after the vet visit, press claims icon on pet cloud app, and submitted to FIgo claims department. Thereafter, Figo claims department called my vet to verify my claim. I texted Figo, and they said I will know soon. Within 3 days, I received an email that my claim was processed. I didnt expect it that fast. Glad I went with Figo.
1
out of 5
POSTED: | BY: Alisha Lee
Do not use!
This company is a joke. They denied my claim several times and each time they came up with a new reason. Just grasping for straws. One of the times they denied my claim they quoted what I said when I called to schedule a Vet appointment. I had stated that I thought my dog had an illness even though later I submitted a letter written from my Vet telling them that I was wrong and that my dog didn't actually end up having that illness they denied me because of what I had said when I booked the appointment. Over the Vet. Absolutely ridiculous. I never got a penny back and I cancelled insurance.
1
out of 5
POSTED: | BY: Alisha Lee
Do Not Use
This company is a joke. They denied my claim several times and each time they came up with a new reason. Just grasping for straws. One of the times they denied my claim they quoted what I said when I called to schedule a Vet appointment. I had stated that I thought my dog had an illness even though later I submitted a letter written from my Vet telling them that I was wrong and that my dog didn't actually end up having that illness they denied me because of what I had said when I booked the appointment. Over the Vet. Absolutely ridiculous. I never got a penny back and I cancelled insurance.
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.