Figo | Pet Insurance Review

With two cats, and knowing the history of pet health care costs through long experience, pet insurance seemed like a no-brainer. After reviewing the available options, the logical solution was to choose Figo. Why? Figo offers the most affordable and accessible plans. When you do the math, it makes good financial sense. More significantly though, as anyone who has ever filed an insurance claim knows, the claims process is usually not the most pleasant experience between a consumer and the insurer. But I have found that Figo has turned that notion on its head. Claims are incredibly easy to file, amazingly quick turnaround time is also a big plus. What really clinched it for me was the customer service reps. They are not only friendly, courteous and super helpful, some of them know oodles about pet health, all of which makes every call a great experience. I cannot find any reason to go back to the old insurance model, especially when I can do everything from my iPhone. (Too bad for the cats, we can't conduct their vet visits from an iPhone.)

It was an absolute pleasure speaking with Jennifer. She was warm, welcoming, and answered all of my questions most effectively. Before calling Figo, I had done my research and narrowed my choices down to Figo and another company. Before I actually spoke to Jennifer, I reviewed the FAQs myself before asking Jennifer a few questions posted on this section. I did this to ensure that the representatives were well versed in their company policies and could readily answer questions should I ever need to reach out to a live representative. She aced the exam, and because of this and my interaction with Jennifer, I decided to choose Figo as our pet insurance carrier. Golnessa thanks you Jennifer!

Jennifer is great... she followed up with me after our phone all

Figo is the greatest! My veterinary took forever to send over my dogs medical records. The day they sent them over my claim was closed. The representatives are so sweet, and they really care. I had one representative that really pushed the claim to close asap. She called me and explained it to me. Her name was Jennifer. FiGO gave me a sense of peace and appreciation. The best pet insurance out there!

I needed to make some changes to my account and add another pet, Jenn was wonderful and very helpful. And I didn't even wait to get someone on the phone. Thank you, Figo, you guys are the best!