5
out of 5
POSTED: | BY: Donald F. DeLany
So far so good
So far so good, just got it. Will see how they perform when needed.
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4.2
out of 5
Number of reviews 2,602
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5
out of 5
POSTED: | BY: Rosa M
Fast response via text!!
Communication with Figo is easy, fast and meets today's technology demands. The app is fantastic. My questions are answered fast via text. I will refer Figo to friends and family.
5
out of 5
POSTED: | BY: Lisa Thayer
All the Lovely Ladies that I have …
All the Lovely Ladies that I have spoken to during this process with Lottie's surgery have been wonderful. I especially loved talking with Brittany, she was so comforting to me during this time and told me that Lotties was going to be ok.
I am so glad that Figo was recommended to me.
Lovely experience.
Lisa Thayer
5
out of 5
POSTED: | BY: John C
The very best pet insurance!
I've been super impressed with Figo. I recommend them to all of our friends.
The customer support has been fantastic... they answer the phone quickly, they are friendly, knowledgable, and most importantly care about my dog.
They've approved all of my claims in a timely manner. Reimbursement happens very quickly.
This is the way pet insurance should be. Highly recommend!
1
out of 5
POSTED: | BY: Caroline Harris
Would not cover my first claim
Would not cover my first claim, which included diagnostic bloodwork. I called and their reason why (it's been over a year since i left them) was ridiculous. I am STILL getting emails from them, even though I cancelled insurance with them and called customer support months ago to take me off their mailing list for figo pet cloud.
I had tried figo thinking it'd be cool to use texting and apps, but at one point the app said my insurance had lapsed, even though i was still charged. tried calling and they had issues with their phone system. turns out it was just a system glitch.
PetPlan became too expensive so i tried HealthyPaws and even those it cost more and doesn't cover exam fee, it's still worthwhile
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.