Figo | Pet Insurance Review

Amazing! Effortless claims, no disputes, best decision I made choosing this for our Irish wolfhound puppy. All online, scan your claim in , receive a check a few weeks later !

Don’t bother! They want through my 2 year old dogs vet file and denied all my claims because he had one seizure a week before I purchased this insurance. While they were explaining to me why they brought up an ear infection and UTI and said those were also pre-existing. I think this is a violation of my privacy that they went through all the dogs records. I have a right mind to contact a lawyer but I will for now just advise everyone not to purchase this insurance.

I sent an email over 30 days ago and still haven't received a response. I also submitted a claim just over 30 days ago and just yesterday received an email telling me they need my adopted kittens records from before his effective date. I scanned the records that were given to me at the time of the adoption. So now none of my claims are being processed until they receive more information. I sent them another email with another questions and again, no response. I am not satisfied with the customer service.

As any pet parent knows, these are our children, not pets. So my husband and I signed our child up for insurance as one does. It took e-mails and a call to get an acknowledgment to our purchase and registration (this is key here). Apparently their slow tardy reply is due to a merge/migration. Our baby starting showing signs of kennel cough to the point I truly thought the next morning he was going to die in my arms at the vet. The inability to get up, shaking, the cough/honking noise followed by the white foam spit. After antibiotics and cough meds the culture showed a simple virus, not the dreaded kennel cough. So I submit our claim with vet info, bills etc. and wait for it ... remember that down time between Figo taking our money, registration and their acknowledgment email? Well - they did not start his insurance till they chose to which means my baby was in some sort of waiting period still and not covered BY A DAY. Thank you Figo for once again proving insurance companies are only out to steal money. Our policy is cancelled and I will make sure everyone knows that you guys are worthless thieves ...

Figo saved my pets life and my family a ton of money!!! I saw a few negative responses about claim times so I wanted to chime in. Not sure if the others received the same letter I did, but they have been great at communicating their growing pains and it seems to me like they are on it. Personally my experience has but nothing but fabulous. They paid my claim and whenever I text them they are super responsive. All in all, they are hands down the best pet insurance company out there. They also have an awesome Pet Cloud and mobile app.