Figo | Pet Insurance Review

Excellent response time and service for my dog's injury and surgery.

Gotta love a company that says one thing on the phone and practices another. I had called in before getting coverage to confirm a few questions as to what was classified as pre-existing. PRAY that none of your pet(s)' medical attention can be connected to a prior issue. I was told over the phone that my dog's one seizure would not be deemed as pre-existing; however, as the challenges mounted, all claims were denied and after taking my money, was told condition was pre-existing. FIGO is also EXTREMELY SLOW in reviewing anything. Thanks for nothing but the pick-pocket.

Customer service agent listened to all questions, asked for clarification when necessary, and provided relevant useful information/advice.

Best customer service, best insurance. You are never left alone in a challenging journey with your beloved pet in a severe health crisis. It is simply the best pet insurance. Love it.

Figo has done a lot for us and our dog. We’ve been with the company for almost a year and a half and have had over $5,000 paid out in claims. Our rescue dog has unfortunately had a lot going on with her health, and luckily these are things that are new and were able to be covered. As other reviews have mentioned, claims have been taking longer than they used to, but we just had 5 claims closed and paid that were submitted at the end of January, which is actually pretty quick! I feel confident in the steps that Figo is taking to resolve the claim review time, and the last few claims we've filed show that improvement is happening. I still think that we have the best coverage out there. On top of having helped us while our dog has been sick, the representatives are always friendly and helpful when we do need to call or text in with a question. Thanks for all that you do, Figo and I know you're making good things happen!