Figo | Pet Insurance Review

I’ve had Figo for a couple years and thankfully I’ve only had to make one claim. They were very responsive and covered the full amount they were supposed to. The customer service is amazing compared to others I’ve had in the past.

Judy was my rep when I called in to learn about insurance, and she was extremely friendly, knowledgeable and helpful in guiding me to find and purchase a policy for two of my pets. Her service was great!

I wanted so badly to like Figo, but just about everything about them has been pretty awful. First, the claim response time was ridiculous, taking over over 7 weeks to process a simple claim. I considered leaving at this point, but called in and was reassured they were making some necessary changes and the claims would be processed much quicker in the future. So I stuck around. But then only a couple weeks later I was notified my premium was due for renewal and that there would be an 130% increase in my premium!! I thought it had to be a mistake. When I called in about it they weren’t exactly the friendliest and basically told me to go elsewhere if I thought it was too much. And, I should probably mention that my dog is a healthy one year old with absolutely no health issues. So to go from $30/month to over $70/month made absolutely no sense. I’d say beware. It seems to me they have the bait and switch tactic down. They lure you in with great rates and then slam you a year or two into your policy. And last thing, I did leave and am very happy with a different company who is offering the exact same coverage (90% reimbursement, $250 deductible, unlimited lifetime benefits) for HALF the cost. So when they tell you they’re competitively priced, don’t believe them.

I submitted the claim (vet bills and vet visit reports) around mid-day, and by the end of the day we got a note that our claim was approved and our check was on the way. I've never dealt with the insurance company which acts so promptly, reviews claims and resolves them with such expedience, We couldn't be more pleased with FIGO insurance, and we are very happy we choose them and they are on board. Thumbs up!

Filed a claim for my rescue cat she needed extensive dental work. Figo was great! They paid the claim as advertised. I'm very satisfied.