Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,598

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Nicole Byrne

Excellent pet insurance

Best pet insurance I found when I got my puppy and it is now my second year with this insurance and they have yet to disappoint.
5

out of 5

POSTED: | BY: Steve O

Really great company

Really great company, reasonable policy costs, and fair in payouts for submitted claims
5

out of 5

POSTED: | BY: David

Figo has been great for us

Figo has been great for us. They have covered all the vet expenses they promised to reimburse. The app and website work well. Sometimes claims take a number of weeks to process, but that does not really bother me. This is the first dog I have have ever had insurance for, and it has been well worth it.
1

out of 5

POSTED: | BY: Chris

STAY AWAY

Complete Scam. They advertise their pet insurance policies at a lower rate and then SKYROCKET the premium after one year. I was paying $36.97 a month starting on 4/20/17 and as soon as my coverage renewed on 3/20/18 they increased the premium to $69.93. THAT IS OVER 190% INCREASE. STAY AWAY. I NEVER SUBMITTED A CLAIM.
5

out of 5

POSTED: | BY: Lori Shi

Highly Recommend!

So far, Figo Pet Insurance worked great for me. My 9-month old Goldendoodle puppy is packed with energy so he gets sick or injured a lot. Thanks to Figo, I don't really have to worry about his vet bill. Just an upload away I can get all his bills paid! Definitely saved me a lot of $ considering how frequently we have to take him to the vet. They normally pay me back within 2 weeks, sometimes 1 week! I did have one claim that remained unresolved for over a month but after talking to a customer rep, that delay got fixed right away. So, fast response, fast pay, no copay after deductible, cost of office visits are covered. What else do you want from a pet insurance? Highly recommend!

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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