5
out of 5
POSTED: | BY: Perry
Great Service
Filed a claim for my rescue cat she needed extensive dental work. Figo was great! They paid the claim as advertised. I'm very satisfied.
4.4
out of 5
Number of reviews 2,650
Updated: May 29, 2024
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5
out of 5
POSTED: | BY: Nina
I submitted the claim (vet bills and…
I submitted the claim (vet bills and vet visit reports) around mid-day, and by the end of the day we got a note that our claim was approved and our check was on the way.
I've never dealt with the insurance company which acts so promptly, reviews claims and resolves them with such expedience,
We couldn't be more pleased with FIGO insurance, and we are very happy we choose them and they are on board. Thumbs up!
5
out of 5
POSTED: | BY: Shelley Smith
I cannot say enough positive things…
I cannot say enough positive things about FIGO Pet Insurance. I have carried insurance on my pets for over 10 years and used two other well known national brands. There is NO comparison. I never have to "fight" for a claim, never have to "remind" them of what my policy paperwork states is and is not covered. When I have spoken with customer service they are always pleasant and helpful. I highly recommend FIGO pet insurance. AMAZING SERVICE!
1
out of 5
POSTED: | BY: Marc Shelton
Slow and not responsive
Initial review is "so far, not good!" Seven weeks after we submitted a claim and hearing nothing but, "We are slow" emails, "please forgive us." I called. All I got was, "we have a large volume and are working the claim" and "we are waiting to get records from your vet." I asked when they reached out to the vet so I could make sure the request was handled quickly, she could not tell me. After getting basically nothing from the girl at FIGO, I called the vet and she informed me that they had reached out this morning and and just completed the request and sent all of the records back to FIGO. So FIGO has everything, now we see how much longer this takes. As of now, I would not recommend this company.
5
out of 5
POSTED: | BY: Francine Graham
I just signed with Figo recently
I just signed with Figo recently. The Customer Service Rep I spoke with was Judy. Judy was very pleasant, professional and very patient ( I had to place her on hold a few times, I was at work). She answered all my questions and helped me with the Pet Cloud App. This was definitely the way to start out with what I hope to be a very good relationship with a very good pet insurance provider. Thank you Judy!
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.