Figo | Pet Insurance Review

Figo is transparent with what they do & do not cover unlike some other pet insurance companies. Claims are processed and paid out quickly without any hassles or having to call to argue. I wish human insurance were this good!

Outstanding service ... super easy to upload claims on my phone .... and now claims have been filled in 2 days!!

Figo has been so good to me and my dog. My dog got VERY sick earlier this year and had many thousands of dollars or vet bills and Figo reimbursed without hesitation. Filing a claim is easy as can be. Claim time was at 3-4 weeks, but the last few claims I filed were approved in less than 24 hours. Awesome. My only two complaints are that my premium is doubling after the first year. Also, when I used email for customer service it was very ineffective. But their text customer service line is great. So happy with Figo

With my dog needing TPLO surgery, FIGO has been filling the claims pretty quickly....one within a couple hours of submission. Been recommending FIGO to any new dog owner I see on the street when walking my dog.

I got Figo a year ago for my mixed breed dog to cover accidents and any illnesses that might come up. The premium for the essentials insurance was a solid deal and felt that you couldn't go wrong. I ended up having to hospitalize my dog and have treatment done in November. After filing the claim, I found out that they were experiencing significant delays in processing claims. After about six weeks, I was reimbursed (80%, minus deductible). I planned to let the policy run through its end date and start searching around and comparing rates and plans. Turns out that Figo auto-renewed the policy using an old credit card—but my policy had more than doubled in cost. There's no way to turn off auto-renew in your online profile. Come on, Figo, if you're going to make a large charge on peoples' cards, at least give them advance notice.